District Service Leader — Elevate Dealer Experience

Mazda Motor Corporation; Utah; Remote; USD 87,000 - 126,000; Full time

Job summary

Mazda North American Operations seeks a District Service Manager to serve Mazda dealers, improve customer experience and increase service retention across the assigned territory. You will partner with dealers and Mazda colleagues to implement action plans designed to boost profitability and customer loyalty.

Responsibilities include analyzing profitability, reviewing reports, and supporting marketing initiatives to grow service traffic and parts sales while ensuring adherence to policies.

Qualifications

• Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred.
• Minimum 4+ years’ experience with proven track record.
• 2+ years in a sales-related capacity; previous wholesale automotive experience preferred.
• 4+ years overall work experience.
• 3+ years in a demonstrated Leadership role.
• Valid driver's license required.
• Ability to plan, organize, and manage multiple projects simultaneously.
• Strong business acumen in dealership operations.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective relationships with dealers, staff and senior management.
• Computer knowledge including spreadsheet and internet applications.

Responsibilities

• Develop effective relationships with assigned Mazda dealers and Mazda colleagues to advance dealer service and parts operations resulting in higher customer satisfaction, service retention and profitability.
• Work with dealership management to develop and assist in action plans to improve customer experience, service retention, and dealer profitability.
• Perform profitability analysis and reviews with dealership management to drive increased revenue and profits while controlling costs.
• Review reports, scores, trends, and customer comments to identify gaps and recommend best practices and follow-up.
• Make recommendations to drive increased service traffic and wholesale parts and accessory business.

Skills

Driver's License

Multi-project management

Business acumen

Communication skills

Dealer relationship management

Computer literacy

Education

Bachelor's degree (business administration / automotive technology / marketing)

Tools

Spreadsheet

Internet applications

Job description

Mazda North American Operations seeks a District Service Manager to serve Mazda dealers, improve customer experience and increase service retention across the assigned territory. You will partner with dealers and Mazda colleagues to implement action plans designed to boost profitability and customer loyalty.

Responsibilities include analyzing profitability, reviewing reports, and supporting marketing initiatives to grow service traffic and parts sales while ensuring adherence to policies.