District Service Manager - Remote Dealer Growth & Service

Mazda Motor Corporation; Bastrop (LA); Teletrabalho; USD 87 000 - 126 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work across multiple states

Comprehensive benefits package

Resumo da oferta

Mazda Motor Corporation in the United States is seeking a District Service Manager who serves as the primary liaison with Mazda dealers in the assigned territory to improve the customer experience, grow revenue and loyalty.

You will develop action plans with dealership leadership, perform profitability analyses, review reports, and help implement best practices to increase service retention and dealer profitability.

Qualificações

• Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience)
• Minimum of 4+ years’ experience in total, with 2+ years in a sales-related capacity; previous wholesale automotive experience preferred; retail experience a plus.
• 3+ years in a demonstrated Leadership role

Responsabilidades

• Develop effective relationships with assigned Mazda dealers (dealer principal, general manager, service manager, parts manager) and with Mazda colleagues to advance dealer service and parts operations resulting in higher customer satisfaction, service retention and profitability.
• Assist in development and execution of action plans to improve the customer experience, service retention, and dealer profitability (service drive training, Mazda Full Circle, customer arrival and write-up, service selling skills, first service, next appointment process, vehicle redelivery, explanation of work, workshop capacity improvement, shop efficiency, etc.)
• Perform profitability analysis, reviews, and consultation with dealership management to help dealers drive increased revenue and profits, and control costs while maintaining focus on service retention and an exceptional customer experience
• Review reports, scores, trends, and customer comments to identify gaps and recommend implementation of best practices, sustainment and follow up.

Formação académica

Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience)

Descrição da oferta de emprego

Mazda Motor Corporation in the United States is seeking a District Service Manager who serves as the primary liaison with Mazda dealers in the assigned territory to improve the customer experience, grow revenue and loyalty.

You will develop action plans with dealership leadership, perform profitability analyses, review reports, and help implement best practices to increase service retention and dealer profitability.