District Operations Leader – Fast Casual

Baskin-Robbins; Gurnee (IL); On-site; USD 90,000 - 140,000; Full time

Job summary

Dunkin' Donuts franchisee (Baskin Robbins) seeks a District Manager to lead multiple stores, drive sales, and uphold brand standards. You will oversee general managers, coach teams, and implement initiatives to improve operations and profitability across the district.

In this role, you will manage staffing, ensure safety compliance, and analyze performance data to identify trends and opportunities. Strong leadership, communication, and financial acumen are essential.

Qualifications

• 3–5 years of operational management experience in fast casual restaurants.
• High school diploma or equivalent.
• Strong time management and problem-solving skills.
• Ability to train across operations, marketing, store financials.
• Financial or math skills required.
• Strong written, verbal, interpersonal communication.
• Proven track record of selecting, coaching, and developing managerial employees.
• Proven ability to drive financial performance, customer and employee satisfaction.
• Strong understanding of P&L, cost of goods, labor and scheduling.
• Computer literate and familiar with restaurant management software (MS Office).

Responsibilities

• Provides leadership for each store manager in the market to ensure customer satisfaction.
• Leads the way by working with each General Manager to deliver restaurant controllable profit and meet targeted flow-thru goals in each restaurant.
• Utilizes available reports to identify opportunities, encourages a top-line orientation through operational focus, and ensures that correct operational procedures are followed.
• Partners with each GM to continuously grow sales and increase sales over the previous year.
• Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers.
• Aggressively develops and maintains store staffing levels. Maintains full management staffing for each restaurant and commits to the selection programs and processes.
• Manages to execute the highest standards of OSHA, local health and safety codes, and company safety and security policy.
• Champions recognition and motivation efforts throughout the market.
• Works to create and maintain a safe environment for both employees and customers.
• Exhibits ownership when working with management teams to resolve Repairs & Maintenance issues, determines causes, identifies trends, and communicate issues forward.

Skills

Leadership

Store operations

P&L literacy

Team development

Communication

Time management

Problem solving

MS Office

Education

HS diploma

Tools

Restaurant mgmt software

MS Office

Job description

Dunkin' Donuts franchisee (Baskin Robbins) seeks a District Manager to lead multiple stores, drive sales, and uphold brand standards. You will oversee general managers, coach teams, and implement initiatives to improve operations and profitability across the district.

In this role, you will manage staffing, ensure safety compliance, and analyze performance data to identify trends and opportunities. Strong leadership, communication, and financial acumen are essential.