CUSTOMER SERVICE REPRESENTATIVE

York Employment Services, Inc.; Ontario (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

York Employment Services, Inc. distribution is seeking a Distribution Customer Service Representative to handle inquiries, process orders, and enter data promptly and accurately.

You will answer calls, greet visitors, and coordinate scheduling to keep shipments moving smoothly. You will maintain order files, prepare shipping and tracing details, verify invoices, and serve as a main liaison between the warehouse and customers.

Responsibilities

• Interacts in a good working relationship with customers
• Responds to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts in a courteous and effective manner
• Processes and inputs all customer orders
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last-minute shipping requests
• Ensures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information for customers
• Communicates customer feedback to management
• Acts as a liaison between the warehouse and the customer
• Oversees all paperwork associated with orders and maintain the corresponding files

Job description

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, and order entry in a prompt, courteous and effective manner. Answering/routing telephone calls, greeting visitors, and scheduling.

Essential Duties & Responsibilities

• Interacts in a good working relationship with customers
• Responds to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts in a courteous and effective manner
• Processes and inputs all customer orders
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last-minute shipping requests
• Ensures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information for customers
• Communicates customer feedback to management
• Acts as a liaison between the warehouse and the customer
• Oversees all paperwork associated with orders and maintain the corresponding files