Broadband Dispatcher II: Route & Tech Liaison

Astound; Woodside (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k with match

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holiday

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discounts

Job summary

Astound in New York is hiring for an entry-level operations support role. You will monitor and assist with management of customer technician routes, maintain communication with field techs, perform pre-calls to customers and conduct post-install surveys.

The role requires a high school diploma, offers comprehensive benefits, and base pay $18.00–$25.00 per hour with potential bonuses. Work includes verifying ICOMS accounts and associated administrative tasks; the company supports growth and an

Qualifications

• High school diploma or equivalent required.
• 0 years experience acceptable for entry-level role.
• Proficiency in Microsoft Office and G-Suite.
• Excellent written and verbal communication.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication

High school diploma or equivalent

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound in New York is hiring for an entry-level operations support role. You will monitor and assist with management of customer technician routes, maintain communication with field techs, perform pre-calls to customers and conduct post-install surveys.

The role requires a high school diploma, offers comprehensive benefits, and base pay $18.00–$25.00 per hour with potential bonuses. Work includes verifying ICOMS accounts and associated administrative tasks; the company supports growth and an