Dispatcher: Grow with a nationwide home services team

Gilmore Heating & Air; Antelope (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Paid parental leave

PTO and holidays

Life and disability insurance

Pet insurance and identity protection

Job summary

Gilmore Heating, Air, & Plumbing seeks a skilled DSR to schedule and dispatch technicians, communicate with customers about appointment times, and manage updates. This role requires strong organization and the ability to juggle multiple priorities in a fast-paced office environment.

The ideal candidate has 1–2 years in customer service or dispatch, excellent verbal and written communication, and proficiency with scheduling software and CRMs.

Qualifications

• 1-2 years of customer service, dispatch, or call center experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with scheduling/dispatch software and CRM systems.
• Ability to remain calm and professional under pressure.

Responsibilities

• Schedule and dispatch technicians to service calls based on availability, location, and skill set.
• Communicate with customers regarding appointment confirmations, arrival windows, and updates.
• Monitor technician schedules and adjust routing to accommodate same-day changes or emergencies.
• Answer inbound calls and respond to customer inquiries regarding service requests.
• Maintain accurate records of dispatch activity and customer interactions in the CRM/scheduling system.
• Coordinate with technicians and service managers to ensure timely completion of jobs.
• Escalate complex customer issues or scheduling conflicts to the DSR Lead or Supervisor DSR as needed.
• Support other administrative and customer service tasks as assigned.

Skills

Customer service

Dispatch coordination

Communication

CRM proficiency

Multitasking

Tools

Scheduling software

CRM systems

Job description

Gilmore Heating, Air, & Plumbing seeks a skilled DSR to schedule and dispatch technicians, communicate with customers about appointment times, and manage updates. This role requires strong organization and the ability to juggle multiple priorities in a fast-paced office environment.

The ideal candidate has 1–2 years in customer service or dispatch, excellent verbal and written communication, and proficiency with scheduling software and CRMs.