Dispatcher - HVAC & Plumbing

Signature Heating, Cooling and Plumbing; Albuquerque (NM); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Life & AD&D insurance

Weekly pay

Growth opportunities

Promotions from within

Job summary

Signature Heating, Cooling & Plumbing is seeking a skilled Dispatcher to thrive in a fast-paced environment and keep operations running smoothly in Albuquerque. You will manage technician schedules, communicate clearly with customers, and support growth by delivering reliable service.

Join a team that values precision, teamwork, and impact. This role offers growth opportunities, a strong benefits package, and weekly pay, with a chance to advance within the company.

Qualifications

• Minimum of one year of proven experience as a dispatcher in HVAC, plumbing or electrical.
• Ability to work at Albuquerque office location.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills with strong verbal and written communication abilities.
• Experience with ServiceTitan or Housecall Pro is desirable.
• Successful completion of a background check and drug test.

Responsibilities

• Assess customer inquiries via phone and allocate appropriate technicians to service appointments.
• Communicate precise information to technicians to ensure proficient and high-quality customer interactions.
• Effectively manage the schedules and requirements of all technicians in the field.
• Provide regular updates to customers regarding the progress of technicians throughout the day.
• Maintain precise customer records within our database.
• Document the outcomes of each service call and generate comprehensive report summaries for senior management.
• Achieve daily revenue targets by prioritizing service calls.
• Demonstrate professionalism in customer interactions, fostering positive relationships and encouraging repeat business.
• Address customer requests promptly, resolving issues and actively promoting the brand.
• Participate in ongoing training initiatives to enhance sales skills and ensure swift, accurate dispatch of incoming orders.
• Cultivate a base of highly satisfied customers, turning them into advocates for our brand.

Skills

Dispatcher experience

Customer service

Verbal communication

Written communication

Tools

Microsoft Office

ServiceTitan

Housecall Pro

Job description

Signature Heating, Cooling & Plumbing is looking for a skilled Dispatcher who thrives in a fast-paced environment, takes pride in keeping operations running smoothly, and is ready to grow with a company that values precision, teamwork, and impact. Are you a charismatic and motivated Dispatcher with a flair for engaging conversations over the phone? Are you skilled at connecting with individuals and building rapport? If you are seeking an exciting opportunity to launch your career, Signature Heating, Cooling & Plumbing is eager to connect with you!

What We Offer:

• Full benefits package including medical, dental, and vision with low employee contributions.
• A 401(k) with company match to help you plan for the future.
• Paid time off and holidays so you can recharge and reset.
• Company-paid life and AD&D insurance, plus optional coverage for added peace of mind.
• Consistent weekly pay so you’re rewarded for your work without delay.
• A team-first culture that supports you in the field and recognizes strong performance.
• Real growth opportunities with a company that invests in its technicians and promotes from within.

Responsibilities:

• Assess customer inquiries via phone and allocate appropriate technicians to service appointments.
• Communicate precise information to technicians to ensure proficient and high-quality customer interactions.
• Effectively manage the schedules and requirements of all technicians in the field.
• Provide regular updates to customers regarding the progress of technicians throughout the day.
• Maintain precise customer records within our database.
• Document the outcomes of each service call and generate comprehensive report summaries for senior management.
• Achieve daily revenue targets by strategically prioritizing service calls.
• Demonstrate professionalism in customer interactions, fostering positive relationships and encouraging repeat business.
• Address customer requests promptly, resolving issues and actively promoting the brand.
• Participate in ongoing training initiatives to enhance sales skills and ensure swift, accurate dispatch of incoming orders.
• Cultivate a base of highly satisfied customers, aiming to transform them into enthusiastic advocates for our brand.

Qualifications:

• Minimum of one (1) year of proven experience as a dispatcher in HVAC, plumbing or electrical.
• Ability to work at our Albuquerque office location.
• Proficiency in basic computer skills, including Microsoft Word, Excel, and Outlook.
• Excellent customer service skills with strong verbal and written communication abilities.
• Highly desirable, but not mandatory: Experience using ServiceTitan or Housecall Pro
• Successful completion of a background check and drug test.