Dynamic CSR & Dispatcher for HVAC/Home Services

Mechanical Man Inc.; Goshen (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Mechanical Man Inc., based in Goshen, Indiana, is seeking a detail-oriented CSR / Dispatcher to join our team. The ideal candidate will be responsible for answering customer calls, booking appointments, and coordinating technician schedules. This role is key to ensuring smooth daily operations and requires excellent customer service and organizational skills.

We offer training for those new to dispatching and look for someone motivated to learn and grow within our company culture. If you have experience in HVAC or related fields, we'd love to hear from you!

Qualifications

• Friendly and professional on the phone.
• Highly organized and detail-oriented.
• Experience in HVAC, plumbing, electrical, dispatching, or customer service is helpful.

Responsibilities

• Answer incoming customer calls and book service appointments.
• Gather customer information and keep records updated.
• Dispatch technicians based on urgency and skill set.
• Assist with invoice processing and office tasks as needed.

Skills

Customer service

Organizational skills

Multitasking

Communication

Tools

ServiceTitan

QuickBooks

Job description

Mechanical Man Inc., based in Goshen, Indiana, is seeking a detail-oriented CSR / Dispatcher to join our team. The ideal candidate will be responsible for answering customer calls, booking appointments, and coordinating technician schedules. This role is key to ensuring smooth daily operations and requires excellent customer service and organizational skills.

We offer training for those new to dispatching and look for someone motivated to learn and grow within our company culture. If you have experience in HVAC or related fields, we'd love to hear from you!