Dispatcher - DSR

Gilmore Heating & Air; Antelope (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Paid parental leave

PTO and holidays

Life and disability insurance

Pet insurance and identity protection

Job summary

Gilmore Heating, Air, & Plumbing seeks a skilled DSR to schedule and dispatch technicians, communicate with customers about appointment times, and manage updates. This role requires strong organization and the ability to juggle multiple priorities in a fast-paced office environment.

The ideal candidate has 1–2 years in customer service or dispatch, excellent verbal and written communication, and proficiency with scheduling software and CRMs.

Qualifications

• 1-2 years of customer service, dispatch, or call center experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with scheduling/dispatch software and CRM systems.
• Ability to remain calm and professional under pressure.

Responsibilities

• Schedule and dispatch technicians to service calls based on availability, location, and skill set.
• Communicate with customers regarding appointment confirmations, arrival windows, and updates.
• Monitor technician schedules and adjust routing to accommodate same-day changes or emergencies.
• Answer inbound calls and respond to customer inquiries regarding service requests.
• Maintain accurate records of dispatch activity and customer interactions in the CRM/scheduling system.
• Coordinate with technicians and service managers to ensure timely completion of jobs.
• Escalate complex customer issues or scheduling conflicts to the DSR Lead or Supervisor DSR as needed.
• Support other administrative and customer service tasks as assigned.

Skills

Customer service

Dispatch coordination

Communication

CRM proficiency

Multitasking

Tools

Scheduling software

CRM systems

Job description

Brand Overview

Gilmore Heating, Air, & Plumbing has been serving Sacramento families since 1979. With multiple industry awards and a reputation for customer care, Gilmore has grown into one of Northern California’s most respected home service providers. Now part of TurnPoint Services, Gilmore employees benefit from advanced training, mentorship, and opportunities to grow across 62 brands nationwide. At Gilmore, excellence and innovation go hand in hand with career growth. Build your future with Gilmore HAP — where California service excellence builds lasting careers.

Role Overview

DSR

Role Overview

• The DSR schedules and coordinates technician dispatch, communicates with customers regarding appointment times and service updates, and serves as a customer’s primary point of contact for service scheduling. This role requires strong organizational skills, clear communication, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and thrives in a dynamic office environment.

What You Bring

• 1-2 years of customer service, dispatch, or call center experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with scheduling/dispatch software and CRM systems.
• Ability to remain calm and professional under pressure.

Key Responsibilities

• Schedule and dispatch technicians to service calls based on availability, location, and skill set.
• Communicate with customers regarding appointment confirmations, arrival windows, and updates.
• Monitor technician schedules and adjust routing to accommodate same-day changes or emergencies.
• Answer inbound calls and respond to customer inquiries regarding service requests.
• Maintain accurate records of dispatch activity and customer interactions in the CRM/scheduling system.
• Coordinate with technicians and service managers to ensure timely completion of jobs.
• Escalate complex customer issues or scheduling conflicts to the DSR Lead or Supervisor DSR as needed.
• Support other administrative and customer service tasks as assigned.

Why You’ll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Pay Range

USD $22.00 - USD $25.00 /Hr.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.