CSR/Dipatcher

Crown Personnel Services Inc; Moraine (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Crown Personnel Services Inc is seeking a Dispatcher for an HVAC client in Moraine, OH. You will coordinate daily service calls and technician schedules, handling high-volume calls with professionalism and accuracy.

The ideal candidate will multitask effectively, communicate clearly with field technicians and customers, and maintain organized records in the scheduling system. This role requires dependable teamwork and the ability to adapt to urgent service needs.

Qualifications

• Experience in dispatching, scheduling, or office administration.
• HVAC, plumbing, electrical, or service industry exposure is a plus.
• Excellent phone etiquette and professional communication.
• Ability to multitask, prioritize urgent requests, and work under pressure.
• Proficiency with computers and scheduling software.

Responsibilities

• Answer incoming calls and assist customers with scheduling HVAC service, maintenance, and repair appointments.
• Dispatch HVAC technicians to service locations based on availability, location, and urgency.
• Coordinate and manage daily technician schedules, including last-minute changes and emergency service requests.
• Communicate with technicians regarding job assignments, customer information, and schedule updates.
• Enter and update customer information, service requests, and work orders in the company' s scheduling system.
• Follow up with customers regarding appointments, service updates, and technician arrival times.
• Maintain accurate records of completed service calls and outstanding work orders.
• Assist with general office duties, data entry, and administrative support as needed.

Skills

Dispatching experience

Scheduling

Customer service

Office administration

Tools

Scheduling software

Microsoft Office

Job description

Job Summary

We are seeking an organized, dependable, and customer-focused Dispatcher to coordinate daily service calls and technician schedules for a busy HVAC company. The ideal candidate will have excellent communication skills, strong multitasking abilities, and experience working in a fast-paced office environment.

Key Responsibilities

• Answer incoming calls and assist customers with scheduling HVAC service, maintenance, and repair appointments.
• Dispatch HVAC technicians to service locations based on availability, location, and urgency.
• Coordinate and manage daily technician schedules, including last-minute changes and emergency service requests.
• Communicate with technicians regarding job assignments, customer information, and schedule updates.
• Enter and update customer information, service requests, and work orders in the company' s scheduling system.
• Follow up with customers regarding appointments, service updates, and technician arrival times.
• Maintain accurate records of completed service calls and outstanding work orders.
• Assist with general office duties, data entry, and administrative support as needed.

Qualifications

• Previous dispatching, scheduling, customer service, or office administration experience preferred.
• HVAC, plumbing, electrical, or other service industry experience is a plus.
• Strong phone etiquette and professional communication skills.
• Ability to multitask, prioritize urgent requests, and work under pressure.
• Proficiency with computers, Microsoft Office, and scheduling software.
• Excellent organizational skills and attention to detail.
• Dependable, punctual, and able to work independently and as part of a team.

Ideal Candidate

A highly organized individual who enjoys working with customers, coordinating schedules, solving problems, and keeping daily operations running smoothly. Must be comfortable handling a high volume of phone calls while communicating effectively with field technicians and customers.