Dispatch Specialist: Scheduling, Service & Growth

Blaze Heating Cooling Electrical Plumbing Generators; Raleigh (NC); On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Medical, Dental, Vision Insurance

Health Savings Account

Short & Long Term Disability

Company Paid Life Insurance

PTO including vacation and holiday

Matching 401(k) + Roth IRA

Ongoing training and growth

Job summary

Blaze Heating, Cooling, Electrical Plumbing Generators in Raleigh, NC is seeking a Dispatcher to coordinate field technicians for service calls, maintenance, and emergencies. The role focuses on prioritizing requests, scheduling efficiently, and maintaining clear customer communication.

The ideal candidate has 2+ years in dispatch and customer service, strong communication, and the ability to multitask under pressure. On-site work with comprehensive benefits and ongoing training.

Qualifications

• 2+ years of dispatch experience.
• 2+ years of customer service experience.
• Service Titan experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.
• The capacity to function both individually and collaboratively is essential.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to maximize efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.
• Follow up with customers to ensure satisfaction and address any further needs or concerns.
• Inform customers of the status of their service calls and any changes to scheduled appointments.
• Maintain accurate records of service calls, customer interactions, and technician activities.
• Enter data into the company's dispatch and customer management systems.
• Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

Skills

Dispatch experience

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Attention to detail

Team collaboration

Tools

ServiceTitan

Job description

Blaze Heating, Cooling, Electrical Plumbing Generators in Raleigh, NC is seeking a Dispatcher to coordinate field technicians for service calls, maintenance, and emergencies. The role focuses on prioritizing requests, scheduling efficiently, and maintaining clear customer communication.

The ideal candidate has 2+ years in dispatch and customer service, strong communication, and the ability to multitask under pressure. On-site work with comprehensive benefits and ongoing training.