Customer Service Pro: Scheduling, Dispatch & Growth

Paycom - ATS; Glenpool (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Career growth opportunities

Ongoing training and professional dev.

Supportive team environment

Health, dental, and vision insurance

Paid time off and holidays

Team culture that values your voice

Job summary

Quality Heating, Cooling, Plumbing, and Electric is seeking a dependable Customer Service Representative to be the voice of the company. This role handles inbound calls, schedules service appointments, and ensures a positive first impression for every customer from the initial contact to follow-up.

You’ll dispatch technicians, manage records, and collaborate with service, install, and sales teams to maintain a smooth schedule in a fast-paced environment.

Qualifications

• Experience in customer service, dispatch, or administrative support.
• Strong communication skills with a calm, clear, and friendly phone presence.
• Ability to work in a fast-paced environment and handle multiple tasks at once.
• Organized, detail-oriented, and tech-savvy.

Responsibilities

• Answer inbound calls and respond to customer inquiries with professionalism and empathy.
• Schedule service appointments, gather key information, and enter job details accurately into the system.
• Dispatch service technicians and communicate real-time changes when needed.
• Follow up with customers on scheduled services, confirmations, and satisfaction checks.
• Maintain customer records and update contact details or notes as needed.
• Assist with outbound calls for renewals, estimates, and follow-ups.
• Collaborate with service, install, and sales teams to keep the schedule flowing smoothly.
• Troubleshoot basic issues and provide customers with updates, timelines, or next steps.
• Represent the Quality brand with a positive attitude and helpful mindset.

Skills

Customer service

Dispatch

Administrative support

Tools

ServiceTitan

Job description

Quality Heating, Cooling, Plumbing, and Electric is seeking a dependable Customer Service Representative to be the voice of the company. This role handles inbound calls, schedules service appointments, and ensures a positive first impression for every customer from the initial contact to follow-up.

You’ll dispatch technicians, manage records, and collaborate with service, install, and sales teams to maintain a smooth schedule in a fast-paced environment.