Dispatcher

Extra Mile Mechanical; Pennsylvania; On-site; USD 42,000 - 64,000; Full time

Job summary

Extramilemechanical is seeking a highly organized Dispatcher to serve as the central hub for our HVAC service team. This role emphasizes excellent phone presence, problem-solving, and coordinating technicians, customers, and schedules in a fast-paced environment.

You will dispatch based on skillset, location, workload, and priority, while maintaining real-time status updates and clear customer communication. The role also involves light administrative tasks and after-hours support.

Qualifications

• 3+ years of dispatching, customer service, or admin coordination in HVAC or service industries.
• Excellent phone presence with calm, friendly communication.
• Strong problem-solving and de-escalation skills in real-time.
• Ability to multitask and stay organized under pressure.
• Experience with scheduling software and digital work orders.
• HVAC terminology knowledge is a plus.

Responsibilities

• Answer incoming service calls professionally, clearly, and with a customer-first mindset.
• Gather information, assess urgency, and schedule service appointments accordingly.
• Dispatch technicians based on skillset, location, workload, and priority.
• Maintain real-time awareness of technician status, job progress, and schedule changes.
• Communicate updates to customers regarding arrival times, delays, and follow-up needs.
• Enter service requests, notes, and updates into the company’s service management system.
• Coordinate with service managers and account managers on urgent issues, parts needs, and customer expectations.
• Support after-hours or emergency call routing as needed.
• Assist with light administrative tasks such as work order processing, PM scheduling, and documentation.

Skills

Dispatcher experience

HVAC knowledge

Phone professionalism

Customer service

Scheduling software

Multitasking

Education

High school diploma

Tools

ServiceTrade

FieldEdge

Job description

All inquiries kept strictly confidential.

Position Overview

We are seeking a highly organized, customer‑focused Dispatcher to serve as the central communication hub for our HVAC service team. This role requires exceptional phone comfort, strong multitasking skills, and the ability to coordinate technicians, customers, and schedules in a fast‑moving environment. The ideal candidate thrives on helping people, solving problems, and keeping operations running smoothly.

Key Responsibilities

• Answer incoming service calls with professionalism, clarity, and a customer‑first mindset.
• Gather essential information, assess urgency, and schedule service appointments accordingly.
• Dispatch technicians based on skillset, location, workload, and priority.
• Maintain real‑time awareness of technician status, job progress, and schedule changes.
• Communicate updates to customers regarding arrival times, delays, and follow‑up needs.
• Enter service requests, notes, and updates into the company’s service management system.
• Coordinate with service managers and account managers on urgent issues, parts needs, and customer expectations.
• Support after‑hours or emergency call routing as needed.
• Assist with light administrative tasks such as work order processing, PM scheduling, and documentation.

Qualifications

• 3+ years of dispatching, customer service, or administrative coordination experience, preferably in HVAC, trades, or service industries.
• Exceptional phone presence — calm, clear, friendly, and confident.
• Strong customer‑service instincts and the ability to de‑escalate or problem‑solve in real time.
• Ability to multitask, prioritize, and stay organized under pressure.
• Comfortable working with scheduling software, digital work orders, and basic office tools.
• Strong written and verbal communication skills.
• Dependable, detail‑oriented, and able to work independently.
• Familiarity with HVAC terminology or service workflows is a plus but not required.

Preferred Experience (Not Required)

• Experience dispatching field technicians or coordinating service routes.
• Knowledge of service management platforms (ServiceTrade, FieldEdge, etc.).
• Prior experience in a fast‑paced call‑handling environment.

Competitive compensation based on experience, with benefits aligned to industry standards. Specific details provided during confidential discussions.