Dispatcher – Growth & Customer Care Specialist

TurnPoint Services; Antelope (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid parental leave

PTO

Job summary

Gilmore Heating, Air, & Plumbing, now part of TurnPoint Services, is hiring a DSR to coordinate dispatch, scheduling technicians, and be the main contact for customers about appointments. You will manage multiple priorities in a fast-paced office, ensuring timely service updates and accurate records.

The ideal candidate has 1–2 years in customer service or dispatch, strong communication, and proficiency with scheduling software and CRMs.

Qualifications

• 1-2 years of customer service, dispatch, or call center experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with scheduling/dispatch software and CRM systems.

Responsibilities

• Schedule and dispatch technicians to service calls based on availability and skill set.
• Communicate with customers regarding appointment confirmations, arrival windows, and updates.
• Monitor technician schedules and adjust routing for same-day changes or emergencies.
• Answer inbound calls and respond to customer inquiries regarding service requests.
• Maintain accurate records of dispatch activity and customer interactions in the CRM/scheduling system.
• Coordinate with technicians and service managers to ensure timely completion of jobs.
• Escalate complex customer issues or scheduling conflicts to the DSR Lead or Supervisor as needed.
• Support other administrative and customer service tasks as assigned.

Skills

Customer service

Dispatch coordination

Communication skills

Scheduling software & CRM

Job description

Gilmore Heating, Air, & Plumbing, now part of TurnPoint Services, is hiring a DSR to coordinate dispatch, scheduling technicians, and be the main contact for customers about appointments. You will manage multiple priorities in a fast-paced office, ensuring timely service updates and accurate records.

The ideal candidate has 1–2 years in customer service or dispatch, strong communication, and proficiency with scheduling software and CRMs.