Dispatcher & Client Support Specialist

Bills Towing & Recovery; St. Clairsville (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

Bills Towing & Recovery in Ohio is seeking a dedicated Dispatcher and Customer Service Representative to be the first point of contact for clients. You will deliver exceptional service, leverage your knowledge of transportation management systems, and support inquiries in a fast-paced setting.

The role runs Monday to Friday, 8 AM to 5 PM, with responsibilities spanning dispatch coordination, data entry, and customer care.

Qualifications

• Experience in customer service or related fields preferred.
• Strong communication skills, both verbal and written.
• Typing proficiency for accurate data entry.
• Ability to work collaboratively in a team environment.
• Proficiency in transportation management systems and logistics preferred.

Responsibilities

• Respond to customer inquiries via phone and email, providing accurate information regarding services and solutions.
• Manage dispatching operations effectively while ensuring timely communication with clients regarding estimated times of arrival.
• Input data accurately into multiple cloud based systems for efficient record-keeping.
• Handle multi-line phone system to manage high call volumes while maintaining professional phone etiquette.
• Analyze customer needs and provide tailored solutions to enhance service delivery.
• Maintain organized records of customer interactions and transactions for future reference.

Skills

Customer service

Communication skills

Typing proficiency

Team collaboration

Data entry

Problem solving

Dispatch coordination

Tools

Transportation Management Systems (TMS)

Job description

Bills Towing & Recovery in Ohio is seeking a dedicated Dispatcher and Customer Service Representative to be the first point of contact for clients. You will deliver exceptional service, leverage your knowledge of transportation management systems, and support inquiries in a fast-paced setting.

The role runs Monday to Friday, 8 AM to 5 PM, with responsibilities spanning dispatch coordination, data entry, and customer care.