Dispatcher Transport and Towing

All City Towing LLC; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

All City Towing LLC is seeking a professional Dispatcher to coordinate towing and transportation operations from our Milwaukee command center. You will keep drivers moving, customers informed, and jobs completed safely and on time.

Ideal candidates bring prior dispatch experience in towing or logistics, excel under pressure, and communicate clearly with drivers, customers, and team members; knowledge of Milwaukee roads is a plus.

Qualifications

• Previous dispatch experience is required (towing, transportation, trucking, logistics, or emergency services).
• Strong multitasking skills in a fast-paced, high-volume environment.
• Excellent phone manner and customer service skills.
• Ability to stay calm and make good decisions under pressure.
• Solid computer skills; experience with dispatch software is a plus.
• Good knowledge of the Milwaukee metro area roads and geography.
• Reliable, punctual, and team-oriented.

Responsibilities

• Dispatch tow trucks and auto hauling transport drivers efficiently based on location, equipment, and priority.
• Schedule and coordinate auto dealer transport jobs, including pickups, deliveries, and routing.
• Receive and process incoming service calls from customers, police, and commercial accounts.
• Track driver status, job progress, and ETAs in real time.
• Balance priorities between emergency tow calls and scheduled transport work.
• Enter and maintain accurate records, notes, and billing information.
• Communicate clearly and professionally with drivers, customers, and team members.
• Escalate issues promptly and follow established procedures.
• Support a safe and effective work environment by making sound dispatch decisions.

Skills

Dispatch experience

Multitasking

Customer service

Communication

Calm under pressure

Tools

Dispatch software

Job description

All City Towing is a next-level towing and transportation company looking for a professional, experienced, organized, and calm-under-pressure Dispatcher to coordinate both our towing operations and our transportation operations. You’ll be part of our command center that keeps drivers moving, customers informed, and jobs completed safely and on time.

Hours are first shift, Monday – Friday, 9 AM – 5 PM. As part of a 24/7 operational team, this person will be expected to work some holidays.

What You’ll Do

• Dispatch tow trucks and auto hauling transport drivers efficiently based on location, equipment, and priority
• Schedule and coordinate auto dealer transport jobs, including pickups, deliveries, and routing
• Receive and process incoming service calls from customers, police, and commercial accounts
• Track driver status, job progress, and ETAs in real time.
• Balance priorities between emergency tow calls and scheduled transport work
• Enter and maintain accurate records, notes, and billing information
• Communicate clearly and professionally with drivers, customers, and team members
• Escalate issues promptly and follow established procedures
• Support a safe and effective work environment by making sound dispatch decisions

What You Need

• Previous dispatch experience is required (towing, transportation, trucking, logistics, or emergency services experience)
• Strong multitasking skills in a fast-paced, high-volume environment
• Excellent phone manner and customer service skills
• Ability to stay calm and make good decisions under pressure
• Solid computer skills; experience with dispatch software is a plus
• Good knowledge of the Milwaukee metro area roads and geography
• Reliable, punctual, and team-oriented