Dispatch & Customer Support Specialist

A1 World Truck; Seville (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

World Truck Towing & Recovery, Inc. is hiring Customer Service Representatives in Seville, Ohio (Medina Area). This full-time role offers paid training and no prior towing experience is required.

You will join our Customer Service/Dispatch team, handle high-pressure calls, dispatch services, and keep customers informed throughout the process. Responsibilities include taking calls, collecting required information, coordinating dispatch, and assisting with billing and scheduling.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred but not required.
• Strong communication and multitasking abilities required.

Responsibilities

• Answer incoming calls and gather key information using guided questions.
• Dispatch towing and roadside services efficiently and accurately.
• Provide service updates and estimated arrival times to customers.
• Coordinate with drivers and keep customers informed.
• Assist with billing, scheduling, and administrative tasks.
• Operate with attention to detail and under minimal supervision.

Skills

Customer service experience

Strong communication

Multitasking

Calm under pressure

Reliable and detail oriented

Team focused

Education

High school diploma or equivalent

Tools

Dispatch software

Basic computer skills

Job description

World Truck Towing & Recovery, Inc. is hiring Customer Service Representatives in Seville, Ohio (Medina Area). This full-time role offers paid training and no prior towing experience is required.

You will join our Customer Service/Dispatch team, handle high-pressure calls, dispatch services, and keep customers informed throughout the process. Responsibilities include taking calls, collecting required information, coordinating dispatch, and assisting with billing and scheduling.