Dispatcher

Reliable Towing; États-Unis; Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Reliable Towing is seeking a dependable, motivated, and organized Towing Dispatcher to join our growing team. This fast-paced role requires strong communication, sound judgment, and the ability to manage several calls and drivers at once.

The dispatcher acts as the connection between customers, law enforcement, commercial accounts, and our drivers, remaining calm under pressure, providing excellent service, and keeping calls moving safely and efficiently.

Qualifications

• Strong telephone and customer-service skills.
• Excellent communication, organization, and multitasking abilities.

Responsabilités

• Answer incoming calls professionally and gather accurate information
• Dispatch the appropriate driver, truck, and equipment for each call
• Coordinate light-, medium-, and heavy-duty towing assignments
• Track driver locations, availability, job status, and estimated arrival times
• Enter complete and accurate call information into Towbook
• Communicate clearly with customers, drivers, law enforcement, and commercial accounts
• Monitor scheduled calls, emails, and transportation boards
• Provide customers with timely and accurate updates
• Verify job details, charges, payment status, and completion information
• Maintain organized records and provide a complete shift handoff
• Handle high call volumes and changing priorities calmly and professionally

Connaissances

Strong telephone and customer-service

Excellent communication and multitask

Description du poste

Job Description

Reliable Towing is seeking a dependable, motivated, and organized Towing Dispatcher to join our growing team. This is a fast-paced position that requires strong communication, sound judgment, and the ability to manage several calls and drivers at once.

Our dispatchers are the connection between customers, law enforcement agencies, commercial accounts, and our drivers. The right candidate will remain calm under pressure, provide excellent customer service, and keep calls moving safely and efficiently.

Responsibilities

• Answer incoming calls professionally and gather accurate information
• Dispatch the appropriate driver, truck, and equipment for each call
• Coordinate light-, medium-, and heavy-duty towing assignments
• Track driver locations, availability, job status, and estimated arrival times
• Enter complete and accurate call information into Towbook
• Communicate clearly with customers, drivers, law enforcement, and commercial accounts
• Monitor scheduled calls, emails, and transportation boards
• Provide customers with timely and accurate updates
• Verify job details, charges, payment status, and completion information
• Maintain organized records and provide a complete shift handoff
• Handle high call volumes and changing priorities calmly and professionally

Qualifications

• Strong telephone and customer-service skills
• Excellent communication, organization, and multitasking abilitiesnner>