Dispatcher

Bill's Towing and Recovery; St. Clairsville (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

A local towing and recovery company is seeking a dedicated Dispatcher and Customer Service Representative. This role requires strong communication and analytical skills to provide exceptional customer service in a fast-paced environment. Key responsibilities include managing dispatch operations, responding to inquiries, and maintaining organized records. The ideal candidate should have experience in customer service and the ability to work collaboratively. Join us in providing service that makes a difference!

Qualifications

• Proficiency in transportation management systems and logistics is preferred.
• Strong analysis skills with the ability to assess situations quickly.
• Excellent communication skills, both verbal and written.
• Typing proficiency with attention to detail for accurate data entry.
• Previous experience in customer service or related fields is highly desirable.

Responsibilities

• Respond to customer inquiries via phone and email, providing accurate information regarding services.
• Manage dispatching operations effectively with timely communication.
• Input data accurately into multiple cloud-based systems.
• Handle a multi-line phone system to manage high call volumes.
• Analyze customer needs and provide tailored solutions.
• Maintain organized records of customer interactions and transactions.

Skills

Communication Skills

Customer Satisfaction Focus

Analytical Skills

Typing Proficiency

Tools

Transportation Management Systems

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Overview

We are seeking a dedicated and detail-oriented Dispatcher and Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in a fast-paced environment. You will leverage your knowledge of transportation management systems and logistics to assist with inquiries, resolve issues, and ensure customer satisfaction. The ideal candidate will possess strong communication skills and a passion for delivering top-notch service. The position is Monday-Friday 8AM-5PM

Responsibilities

Respond to customer inquiries via phone and email, providing accurate information regarding services and solutions.

Manage dispatching operations effectively while ensuring timely communication with clients regarding estimated times of arrival.

Input data accurately into multiple cloud based systems for efficient record-keeping.

Handle multi-line phone system to manage high call volumes while maintaining professional phone etiquette.

Analyze customer needs and provide tailored solutions to enhance service delivery.

Maintain organized records of customer interactions and transactions for future reference.

Qualifications

Proficiency in transportation management systems and logistics is preferred.

Strong analysis skills with the ability to assess situations quickly and provide effective solutions.

Excellent communication skills, both verbal and written, with a focus on customer satisfaction.

Typing proficiency with attention to detail for accurate data entry.

Ability to work collaboratively in a team environment while managing individual responsibilities effectively.

Previous experience in customer service or related fields is highly desirable. Join us in providing exceptional service that makes a difference! We look forward to welcoming a new member who shares our commitment to excellence.