Logistics Dispatcher & Customer Support Pro

Bill's Towing and Recovery; St. Clairsville (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

A local towing and recovery company is seeking a dedicated Dispatcher and Customer Service Representative. This role requires strong communication and analytical skills to provide exceptional customer service in a fast-paced environment. Key responsibilities include managing dispatch operations, responding to inquiries, and maintaining organized records. The ideal candidate should have experience in customer service and the ability to work collaboratively. Join us in providing service that makes a difference!

Qualifications

• Proficiency in transportation management systems and logistics is preferred.
• Strong analysis skills with the ability to assess situations quickly.
• Excellent communication skills, both verbal and written.
• Typing proficiency with attention to detail for accurate data entry.
• Previous experience in customer service or related fields is highly desirable.

Responsibilities

• Respond to customer inquiries via phone and email, providing accurate information regarding services.
• Manage dispatching operations effectively with timely communication.
• Input data accurately into multiple cloud-based systems.
• Handle a multi-line phone system to manage high call volumes.
• Analyze customer needs and provide tailored solutions.
• Maintain organized records of customer interactions and transactions.

Skills

Communication Skills

Customer Satisfaction Focus

Analytical Skills

Typing Proficiency

Tools

Transportation Management Systems

Job description

A local towing and recovery company is seeking a dedicated Dispatcher and Customer Service Representative. This role requires strong communication and analytical skills to provide exceptional customer service in a fast-paced environment. Key responsibilities include managing dispatch operations, responding to inquiries, and maintaining organized records. The ideal candidate should have experience in customer service and the ability to work collaboratively. Join us in providing service that makes a difference!