Dispatcher

Integrated Talent Strategies; Walbridge (OH); On-site; USD 28,000 - 39,000; Full time

Job summary

Integrated Talent Strategies is seeking a Dispatcher in Walbridge, OH to coordinate service requests and technician schedules, ensuring timely resolutions for customers. The role requires daily in-person attendance from 7:30 AM to 4:00 PM in an open office, with potential prior dispatch experience in a high-performance environment.

You will liaise with customers and technicians, forecast schedules, and manage information via service software.

Qualifications

• Three (3) or more years of dispatch or administrative experience.
• Experience in a high-performance construction or service industry.
• In-person attendance daily from 7:30 AM to 4:00 PM in an open office with other dispatchers.
• Previous dispatch experience is beneficial, including 911 or commercial truck dispatching.

Responsibilities

• Coordinate service requests by working with service technicians and personnel to ensure timely resolution of customer needs.
• Schedule technicians for service calls, preventive maintenance, or projects; forecast future schedules.
• Communicate with internal and external customers to meet commitments; use service software for setup and updates.
• Assist technicians, project coordinators with purchase orders and create service field quotes as needed.
• Maintain data from the service technicians’ mobile app; work with service accounting to resolve questions on completed service calls.
• Collaborate with dispatchers to ensure seamless operation; review and update open service calls.

Skills

Organizational skills

Active listening

Communication

Adaptability

Empathy

Multi-tasking

Calm under pressure

Attention to detail

Follow-up

Teamwork

Interpersonal skills

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

ITS has a client looking for a Dispatcher in Walbridge, OH. They are a trusted adviser and leading organization in the commercial/industrial service industry. Their dispatchers play a vital role in ensuring seamless interaction with their customers and supporting technicians.

Responsibilities

• Facilitate service requests from customers by coordinating with service technicians and other personnel to ensure timely resolution of customer needs.
• Coordinate technicians'schedules and provide necessary information for service calls, preventative maintenance, or service projects.
• Forecast future schedules for technicians.
• Communicate with both internal and external customers to ensure all commitments are met.
• Utilize Service Software for service call setup, technician scheduling, and updates.
• Assist service technicians and project coordinators with purchase orders.
• Create service field quotes for technicians as needed and generate service calls upon approval.
• Maintain data from the service technicians'mobile application.
• Work with service accounting personnel to resolve questions on completed service calls.
• Assist project coordinators in scheduling technicians for projects.
• Collaborate with multiple dispatchers to ensure seamless dispatch operation.
• Review and update open service calls.
• Assist with tasks as directed by the Dispatch Supervisor.

Requirements

• Strong organizational skills
• Active listening
• Effective communication
• Adaptability
• Empathy
• Ability to multi-task
• Calm under pressure
• Attention to detail
• Strong follow-up
• Ability to work well and contribute in a team environment
• Strong interpersonal skills
• Strong computer skills, including Microsoft Office
• Education/Experience High School Diploma or GED
• Three (3) or more years of dispatch or administrative experience
• Experience in a high-performance construction or service industry
• This position requires in-person attendance every day from 7: 30 AM to 4: 00 PM in an open office setting with other dispatchers.
• Previous dispatch experience is beneficial, whether from 911 dispatch or commercial truck dispatching.
• The ability to work effectively with multiple personalities and communicate accurately is essential, as you will be the middle person between the customer and the technician.