Field Service Dispatch Specialist

Integrated Talent Strategies; Walbridge (OH); On-site; USD 28,000 - 39,000; Full time

Job summary

Integrated Talent Strategies is seeking a Dispatcher in Walbridge, OH to coordinate service requests and technician schedules, ensuring timely resolutions for customers. The role requires daily in-person attendance from 7:30 AM to 4:00 PM in an open office, with potential prior dispatch experience in a high-performance environment.

You will liaise with customers and technicians, forecast schedules, and manage information via service software.

Qualifications

• Three (3) or more years of dispatch or administrative experience.
• Experience in a high-performance construction or service industry.
• In-person attendance daily from 7:30 AM to 4:00 PM in an open office with other dispatchers.
• Previous dispatch experience is beneficial, including 911 or commercial truck dispatching.

Responsibilities

• Coordinate service requests by working with service technicians and personnel to ensure timely resolution of customer needs.
• Schedule technicians for service calls, preventive maintenance, or projects; forecast future schedules.
• Communicate with internal and external customers to meet commitments; use service software for setup and updates.
• Assist technicians, project coordinators with purchase orders and create service field quotes as needed.
• Maintain data from the service technicians’ mobile app; work with service accounting to resolve questions on completed service calls.
• Collaborate with dispatchers to ensure seamless operation; review and update open service calls.

Skills

Organizational skills

Active listening

Communication

Adaptability

Empathy

Multi-tasking

Calm under pressure

Attention to detail

Follow-up

Teamwork

Interpersonal skills

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Integrated Talent Strategies is seeking a Dispatcher in Walbridge, OH to coordinate service requests and technician schedules, ensuring timely resolutions for customers. The role requires daily in-person attendance from 7:30 AM to 4:00 PM in an open office, with potential prior dispatch experience in a high-performance environment.

You will liaise with customers and technicians, forecast schedules, and manage information via service software.