Dispatcher – Bus Scheduling, Safety & Driver Coaching

First Student, Inc.; Colville (WA); On-site; USD 35,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid holidays and PTO

Job summary

First Student, Inc. is hiring a Dispatcher to oversee routes, schedule buses, and support drivers and monitors. The role emphasizes safety, timely service, and strong customer communication to ensure dependable transportation for students and the public.

The ideal candidate brings 3–5 years of dispatch or terminal experience, a high school diploma or equivalent, and solid computer and radio dispatch skills. DOT compliance and a customer-focused mindset are required.

Qualifications

• 3-5 years experience in dispatch or similar
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and safety regulations

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Skills

3-5 years experience

High school diploma or equivalent

Radio dispatch equipment knowledge

Communication and customer service

Time management under deadlines

Driver/terminal experience

Computer literacy

DOT drug testing awareness

Education

High school diploma or equivalent

Job description

First Student, Inc. is hiring a Dispatcher to oversee routes, schedule buses, and support drivers and monitors. The role emphasizes safety, timely service, and strong customer communication to ensure dependable transportation for students and the public.

The ideal candidate brings 3–5 years of dispatch or terminal experience, a high school diploma or equivalent, and solid computer and radio dispatch skills. DOT compliance and a customer-focused mindset are required.