Dispatcher

Brody Pennell Heating & Air Conditioning; Los Angeles (CA); On-site; USD 27,552 - 41,328; Full time

Job summary

A leading HVAC service provider in Los Angeles is seeking a dedicated Dispatcher to efficiently coordinate HVAC service technicians for client needs. The ideal candidate will possess strong organizational and communication skills, along with experience in a related dispatching role. Responsibilities include managing service requests, prioritizing calls, and ensuring timely technician arrivals. This position offers competitive pay ranging from $20 to $30 per hour.

Qualifications

• Previous experience in a dispatching role, preferably HVAC.
• Capability to work in a fast-paced environment under pressure.

Responsibilities

• Receive incoming service requests and inquiries from clients.
• Schedule and dispatch HVAC service technicians to client locations.
• Prioritize service calls based on urgency.
• Monitor technician schedules for timely arrival.

Skills

Strong organizational abilities

Excellent communication skills

Familiarity with HVAC systems

Multitasking abilities

Customer-focused mindset

Tools

Dispatching software

Communication tools

Job description

Company Overview

We are a leading HVAC service provider committed to delivering exceptional comfort solutions to our clients. We take pride in our skilled team of professionals and are currently seeking a dedicated HVAC Dispatcher to join our growing team.

Job Summary

As a Dispatcher, you will play a crucial role in coordinating and dispatching HVAC service technicians to address client needs promptly and efficiently. Your organizational skills, attention to detail, and excellent communication abilities will contribute to the overall success of our service operations.

Responsibilities

• Receive incoming service requests and inquiries from clients.
• Schedule and dispatch HVAC service technicians to client locations.
• Prioritize service calls based on urgency and customer requirements.
• Communicate effectively with technicians, providing necessary information and updates.
• Monitor technician schedules and ensure timely arrival to service locations.
• Maintain accurate records of service calls, dispatch activities, and technician availability.
• Collaborate with other departments to optimize service delivery processes.
• Handle customer inquiries and concerns with professionalism and courtesy.
• Ensure compliance with safety protocols and company policies.

Qualifications

• Previous experience in a similar dispatching role, preferably in the HVAC industry.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Familiarity with HVAC systems and terminology is a plus.
• Proficient in using dispatching software and communication tools.
• Ability to work in a fast‑paced environment and handle pressure effectively.
• Customer‑focused mindset with a commitment to delivering exceptional service.

Salary

$20-30/hr