Dispatcher

NorthPoint Search Group; Cumming (GA); On-site; USD 54,000 - 66,000; Full time

Job summary

NorthPoint Search Group in Cumming, GA seeks an experienced Service Dispatcher to support daily field service operations. You will coordinate technician schedules, dispatch service calls, and communicate with customers to ensure efficient handling of requests and timely updates.

The ideal candidate has prior dispatching or scheduling experience, strong customer service skills, and the ability to manage multiple priorities in a fast-paced service environment; this on-site role includes an on-call

Qualifications

• Experience in dispatching or scheduling is required.
• Experience supporting field technicians or service organization preferred.
• Strong customer service and communication skills.

Responsibilities

• Review incoming service requests, emails, and calls and dispatch technicians accordingly.
• Coordinate daily technician schedules and service assignments.
• Communicate with customers and technicians regarding service updates and scheduling changes.
• Prioritize service requests based on urgency, technician availability, and customer needs.
• Track service activity and assist with ensuring timely completion of work orders.
• Provide administrative support including purchase orders, parts coordination, and documentation.
• Maintain accurate service records and technician resources.
• Participate in weekly technician meetings.
• Assist with special projects and inventory processes as needed.

Skills

Customer service

Dispatching

Scheduling

Organization

Attention to detail

Independent & teamwork

Tools

Microsoft Excel

Microsoft Word

Job description

Service Dispatcher Cumming, GA | Up to $60,000 Annually (Includes Monthly On-Call Stipend)

Company Overview

Our client is a growing provider of products and services to financial institutions across the Southeast U.S. The company specializes in supplying, installing, and servicing systems related to cash handling, electronic security, and physical security solutions.

Job Summary

Our client is seeking an experienced Service Dispatcher to support daily field service operations. This position is responsible for coordinating technician schedules, dispatching service calls, communicating with customers, and ensuring service requests are handled efficiently and professionally. The ideal candidate will have strong customer service skills, previous dispatching or scheduling experience, and the ability to manage multiple priorities in a fast-paced service environment.

Responsibilities

• Review incoming service requests, emails, and calls and dispatch technicians accordingly
• Coordinate daily technician schedules and service assignments
• Communicate with customers and technicians regarding service updates and scheduling changes
• Prioritize service requests based on urgency, technician availability, and customer needs
• Track service activity and assist with ensuring timely completion of work orders
• Provide administrative support including purchase orders, parts coordination, and documentation
• Maintain accurate service records and technician resources
• Participate in weekly technician meetings
• Assist with special projects and inventory processes as needed

Qualifications

• Previous dispatching, scheduling, or service coordination experience required
• Experience supporting field technicians or a service-based organization preferred
• Strong customer service and phone communication skills
• Ability to prioritize competing requests in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Excel, Word, and general computer systems
• Ability to work independently and as part of a team

Compensation & Schedule

• Compensation up to $60,000 annually (inclusive of base salary and monthly on-call stipend)
• Fully on-site position located in Cumming, GA
• Rotating on-call responsibility required: One full work week plus weekend coverage (7 consecutive days)
• On-call support is handled remotely outside normal business hours
• Monthly stipend provided as part of the overall compensation package

Why Join

This is an opportunity to join a stable, established organization with a strong reputation in its industry. The role offers the ability to work closely with customers, technicians, and leadership while playing a critical part in daily service operations.