Service Dispatcher

NorthPoint Search Group; Cumming (GA); On-site; USD 54,000 - 66,000; Full time

Job summary

NorthPoint Search Group is seeking an organized and customer-focused Service Dispatcher to support a busy field service team in Cumming, Georgia. This full-time, permanent role coordinates technician schedules, dispatches service calls, and serves as the primary contact for customers to ensure timely completion of requests.

You will manage daily schedules, prioritize urgent work, communicate updates to customers and techs, and maintain accurate service records.

Qualifications

• Previous experience in dispatching, scheduling, or service coordination is required.
• Excellent customer service and phone communication skills.
• Strong organizational and multitasking abilities.
• Ability to prioritize multiple competing requests in a fast-paced environment.

Responsibilities

• Review incoming service requests, emails, and phone calls to dispatch field technicians.
• Coordinate daily technician schedules and optimize service routes.
• Communicate service updates and scheduling changes with customers and technicians.
• Prioritize work orders based on urgency, customer needs, and technician availability.
• Monitor service activity to ensure timely completion of work orders.
• Process purchase orders and assist with parts coordination.
• Maintain accurate service records and documentation.
• Support technician meetings and administrative functions.
• Assist with inventory tracking and special projects as assigned.
• Participate in the rotating on-call dispatch schedule.

Skills

Dispatching experience

Customer service

Organizational skills

Multitasking

Communication

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Who

We are seeking an organized and customer-focused Service Dispatcher to support a busy field service team.

What

You will coordinate technician schedules, dispatch service calls, communicate with customers, and ensure service requests are completed efficiently.

When

This is a full-time, permanent position with a rotating on-call schedule that includes one full work week plus weekend coverage.

Where

This is a fully onsite position located in Cumming, Georgia.

Why

Join a stable and growing organization where your coordination skills directly contribute to exceptional customer service and operational success.

Office Environment

This is a fast-paced office environment where you'll work closely with customers, technicians, and internal support teams.

Salary

Up to $60,000 annually, including a monthly on-call stipend. Position Overview Our client is seeking an experienced Service Dispatcher to support daily field service operations for a growing service organization. This individual will serve as the primary point of coordination between customers and field technicians, ensuring service requests are scheduled, prioritized, and completed efficiently. The ideal candidate thrives in a fast-paced environment, possesses exceptional communication skills, and enjoys solving scheduling challenges while delivering outstanding customer service.

Key Responsibilities

• Review incoming service requests, emails, and phone calls to dispatch field technicians.
• Coordinate daily technician schedules and optimize service routes.
• Communicate service updates and scheduling changes with customers and technicians.
• Prioritize work orders based on urgency, customer needs, and technician availability.
• Monitor service activity to ensure timely completion of work orders.
• Process purchase orders and assist with parts coordination.
• Maintain accurate service records and documentation.
• Support technician meetings and administrative functions.
• Assist with inventory tracking and special projects as assigned.
• Participate in the rotating on-call dispatch schedule.

Qualifications

• Previous experience in dispatching, scheduling, or service coordination is required.
• Experience supporting field service technicians is preferred.
• Excellent customer service and phone communication skills.
• Strong organizational and multitasking abilities.
• Ability to prioritize multiple competing requests in a fast-paced environment.
• Proficient with Microsoft Excel, Word, Outlook, and general computer systems.
• Self-motivated with the ability to work independently and as part of a collaborative team.
• High attention to detail and problem-solving skills.