Dispatcher

Trinity Air Heating, Cooling, Plumbing & Electrical; Peachtree City (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k match

Paid time off

Job summary

Trinity Air Heating, Cooling, Plumbing & Electrical is seeking a Dispatcher in Peachtree City, GA to coordinate service calls and support field technicians. You will manage technician schedules, prioritize calls by urgency, and act as the primary communication conduit between customers, technicians, and management.

The role requires prior dispatcher experience in home-service industries and strong computer skills.

Qualifications

• Must be decisive and able to make quick decisions in ambiguous situations.
• Strong written and verbal communication skills are required.
• Excellent teamwork and ability to collaborate across departments.
• Ability to adapt in a fast-paced, dynamic environment.
• Comfort navigating multiple software systems and windows.
• Proficiency with Microsoft Office Suite is required.

Responsibilities

• Assign service calls to technicians using sound judgment based on job complexity, technician ability, and location.
• Work with management to balance workload for technicians.
• Keep track of technicians’ schedules and adjust as conditions change.
• Interact with technicians regularly and motivate them.
• Respond to special customer requests related to jobs performed by a technician.
• Follow up on all pending or recommended work.
• Contact customers with parts pending and status of parts.

Skills

Decisive

Great communicator

Team player

Adaptable

Digitally agile

Microsoft Office

Tools

Microsoft Office Suite

Job description

Dispatcher Overview

Looking to Trade Up? As a Dispatcher, you are in the most dynamic role within the industry. You are the heartbeat of the company and interact with all functions (call center, customers, technicians, and management) in support of your primary role: ensure calls are prioritized according to urgency and importance and the right technician is sent. You will also be the primary communication conduit and trusted advisor for technicians in the field - while they are responding to calls, you will provide updates on customers, service call requests, traffic, obstacles, and other requirements as necessary.

Responsibilities

• Assign service calls to technicians using sound judgment to make quick decisions based on job complexity, technician ability, and location
• Work closely with management to balance the workload for technicians
• Keep track of the technicians’ schedules and dynamically adjust as conditions change over the course of the day
• Interact with technicians regularly and act as a coach/cheerleader to keep them motivated
• Respond to special requests from customers related to jobs performed by a technician
• Follow up on all pending/recommended work
• Contact customers with parts pending and the status of parts

What We Offer You

• Robust benefits package – health, dental, vision insurance, 401k match, and more
• Paid Training, Paid Holidays, and PTO
• On-going training & development, & growth opportunities
• Work side-by-side with the BEST in the industry!

Core Competencies

• Decisive; comfortable making decisions in ambiguous situations
• Great communicator; Has strong verbal and written communication skills
• Team player; enjoys working with various departments and stakeholders
• Adaptable; enjoys operating in a fast-paced, dynamic environment
• Digitally agile; Easily navigates through multiple software systems and windows

What do you need?

• Ability to work 7 AM to 4PM Monday - Friday (both with an hour lunch break).
• Prior Dispatcher experience, preferably within the home-service industry (HVAC, Plumbing, Electric)
• Microsoft Office Suite experience required
• Strong communication skills - written & verbal
• Able to multi-task, work independently, & strong organizational skills
• Familiarity with greater Peachtree City area