Dispatcher

Express Employment Professionals - Cincinnati East; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Dispatcher to coordinate daily service operations, communicate with customers and field technicians, and keep schedules running smoothly.

The role requires attention to detail, the ability to work under pressure, and a customer-service mindset to ensure timely and accurate service delivery. This is a full-time position with growth opportunities within a supportive team.

Qualifications

• Minimum of 2 years of dispatch or scheduling experience.
• High school diploma or GED required.
• Excellent communication and customer service abilities.
• Proficient with computers, dispatch software, and multi-line phone systems.

Responsibilities

• Schedule and dispatch technicians to service calls efficiently and accurately.
• Communicate with customers and field crews to provide updates and coordinate schedules.
• Monitor daily routes, adjust schedules as needed, and respond quickly to emergencies or delays.
• Maintain accurate dispatch records and ensure all job information is up to date.

Skills

Dispatch software

Multitasking

Communication

Customer service

Time management

Education

High school diploma or GED

Tools

Computers

Multi-line phone systems

Job description

Keep Our Team Moving and Our Customers Informed

Are you an organized, fast-paced multitasker who thrives under pressure? We're looking for a Dispatcher to coordinate daily service operations, communicate with customers and field technicians, and keep schedules running smoothly. If you're detail-oriented, dependable, and enjoy solving problems in real time, this is an excellent opportunity to build a long-term career with a growing company.

What You'll Do

• Schedule and dispatch technicians to service calls efficiently and accurately.
• Communicate with customers and field crews to provide updates and coordinate schedules.
• Monitor daily routes, adjust schedules as needed, and respond quickly to emergencies or delays.
• Maintain accurate dispatch records and ensure all job information is up to date.

What We're Looking For

• Minimum of 2 years of dispatch or scheduling experience.
• Strong organizational, multitasking, and time management skills.
• Excellent communication and customer service abilities.
• Proficient with computers, dispatch software, and multi-line phone systems.
• Calm under pressure, dependable, detail-oriented, and an effective problem solver.
• High school diploma or GED required.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Frequent use of a keyboard, mouse, and multi-line telephone.
• Ability to clearly communicate with customers and technicians by phone.

Why Join Our Team?

• Competitive pay
• Outstanding health benefits
• Stable, year-round employment
• Supportive team environment
• Opportunities for growth and advancement

If you're someone who enjoys keeping people organized, solving scheduling challenges, and helping a team operate efficiently, we'd love to hear from you.