Service Dispatcher - Fast-Paced Scheduling & Customer Care

NorthPoint Search Group; Cumming (GA); On-site; USD 54,000 - 66,000; Full time

Job summary

NorthPoint Search Group is seeking an organized and customer-focused Service Dispatcher to support a busy field service team in Cumming, Georgia. This full-time, permanent role coordinates technician schedules, dispatches service calls, and serves as the primary contact for customers to ensure timely completion of requests.

You will manage daily schedules, prioritize urgent work, communicate updates to customers and techs, and maintain accurate service records.

Qualifications

• Previous experience in dispatching, scheduling, or service coordination is required.
• Excellent customer service and phone communication skills.
• Strong organizational and multitasking abilities.
• Ability to prioritize multiple competing requests in a fast-paced environment.

Responsibilities

• Review incoming service requests, emails, and phone calls to dispatch field technicians.
• Coordinate daily technician schedules and optimize service routes.
• Communicate service updates and scheduling changes with customers and technicians.
• Prioritize work orders based on urgency, customer needs, and technician availability.
• Monitor service activity to ensure timely completion of work orders.
• Process purchase orders and assist with parts coordination.
• Maintain accurate service records and documentation.
• Support technician meetings and administrative functions.
• Assist with inventory tracking and special projects as assigned.
• Participate in the rotating on-call dispatch schedule.

Skills

Dispatching experience

Customer service

Organizational skills

Multitasking

Communication

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

NorthPoint Search Group is seeking an organized and customer-focused Service Dispatcher to support a busy field service team in Cumming, Georgia. This full-time, permanent role coordinates technician schedules, dispatches service calls, and serves as the primary contact for customers to ensure timely completion of requests.

You will manage daily schedules, prioritize urgent work, communicate updates to customers and techs, and maintain accurate service records.