Dispatcher

Trinity Air; Peachtree City (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid training

Paid holidays

401k match

PTO

Job summary

Trinity Air is seeking a Dispatcher in the Peachtree City, GA area to coordinate service calls, allocate technicians, and communicate updates to customers and technicians. The role requires prioritizing calls by urgency, balancing technician workloads, and maintaining clear, timely communication across teams.

Ideal candidates will have Dispatcher experience in home-service fields (HVAC, Plumbing, Electric), strong computer skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Prior Dispatcher experience, preferably within the home-service industry (HVAC, Plumbing, Electric).
• Microsoft Office Suite experience required.
• Strong communication skills - written & verbal.
• Able to multi-task, work independently, & strong organizational skills.
• Familiarity with greater Peachtree City area.

Responsibilities

• Assign service calls to technicians using sound judgment to make quick decisions based on job complexity, technician ability, and location
• Work closely with management to balance the workload for technicians
• Keep track of the technicians’ schedules and dynamically adjust as conditions change over the course of the day
• Interact with technicians regularly and act as a coach/cheerleader to keep them motivated
• Respond to special requests from customers related to jobs performed by a technician
• Follow up on all pending/recommended work
• Contact customers with parts pending and the status of parts

Skills

Decisive

Great communicator

Team player

Adaptable

Digitally agile

Education

Microsoft Office Suite experience

Tools

Microsoft Office

Job description

Overview

Dispatcher Overview:

Looking to Trade Up? As a Dispatcher, you are in the most dynamic role within the industry. You are the heartbeat of the company and interact with all functions (call center, customers, technicians, and management) in support of your primary role: ensure calls are prioritized according to urgency and importance and the right technician is sent. You will also be the primary communication conduit and trusted advisor for technicians in the field - while they are responding to calls, you will provide updates on customers, service call requests, traffic, obstacles, and other requirements as necessary.

Responsibilities:

• Assign service calls to technicians using sound judgment to make quick decisions based on job complexity, technician ability, and location
• Work closely with management to balance the workload for technicians
• Keep track of the technicians’ schedules and dynamically adjust as conditions change over the course of the day
• Interact with technicians regularly and act as a coach/cheerleader to keep them motivated
• Respond to special requests from customers related to jobs performed by a technician
• Follow up on all pending/recommended work
• Contact customers with parts pending and the status of parts

What WeOfferYou:

• Robust benefits package – health, dental, vision insurance, 401k match, and more
• Paid Training, Paid Holidays, and PTO
• On-going training & development, & growth opportunities
• Work side-by-side with the BEST in the industry!

Core Competencies:

• Decisive; comfortable making decisions in ambiguous situations
• Great communicator; Has strong verbal and written communication skills
• Team player; enjoys working with various departments and stakeholders
• Adaptable; enjoys operating in a fast-paced, dynamic environment
• Digitally agile; Easily navigates through multiple software systems and windows

What do you need?

• Ability to work 7 AM to 4PM Monday - Friday (both with an hour lunch break).
• Prior Dispatcher experience, preferably within the home-service industry (HVAC, Plumbing, Electric)
• Microsoft Office Suite experience required
• Strong communication skills - written & verbal
• Able to multi-task, work independently, & strong organizational skills
• Familiarity with greater Peachtree City area