Field Service Dispatcher

Vermeer Southeast; Marietta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

ESOP

Paid Training

Health insurance

Dental plan

Vision plan

FSA

401K

Job summary

Vermeer Southeast in Marietta, GA is seeking a Field Service Dispatcher to own technician scheduling, routing, and daily field activity coordination. You will be the hub between customers, technicians, and leadership to ensure efficient deployment and timely updates.

Ideal candidates have 2–4 years in dispatching or field service roles, with strong communication and problem-solving skills. The role offers ESOP and comprehensive health benefits, with paid training and retirement plans.

Qualifications

• 2–4 years of experience in dispatching, field service coordination, scheduling, or related operational roles preferred.
• Strong sense of urgency and customer service orientation.
• Proficiency in dispatch, scheduling, and service management systems.

Responsibilities

• Coordinate and dispatch field service technicians based on customer needs and availability.
• Maintain daily dispatch schedule and adjust in real time to minimize downtime.
• Communicate schedule changes and updates to customers and technicians.
• Track work order status and ensure accurate job details for technicians.
• Collaborate with Field Service Repair Manager on capacity and performance.
• Provide status updates to support timely closure and warranty processing.

Skills

Dispatch experience

Field service coordination

Scheduling

Customer service

Communication skills

Problem solving

Decision making

Service management systems

Education

2–4 years experience in dispatching

Tools

Dispatch systems

Scheduling software

Job description

Field Service Dispatcher

Vermeer Southeast Marietta, Georgia, United States

About this position

About Vermeer Southeast

Vermeer Southeast Sales & Service, Inc., founded in 1967, is a heavy equipment sales and service dealership with locations across Florida, Georgia, and Alabama. VSE is a 100% employee-owned company committed to delivering best-in-class support across the heavy equipment sales and service lifecycle.

About the role: Field Service Dispatcher

The Field Service Dispatcher fully owns technician scheduling, routing, and daily coordination of field service activities. This role ensures efficient deployment of field resources, timely customer updates, and accurate real-time work order tracking. The Dispatcher serves as the operational hub between customers, technicians, and leadership.

Scheduling & Dispatch Ownership

• Coordinate and dispatch field service technicians based on customer needs, technician availability, skill set, and geographic efficiency.
• Maintain the daily dispatch schedule and adjust assignments in real time to minimize downtime.
• Prioritize incoming service requests to meet response time expectations and operational demands.

Real-Time Communication

• Serve as the primary point of contact for customers and technicians regarding arrival times, schedule changes, emergency calls, and field updates.
• Communicate promptly when delays, reroutes, or urgent changes occur.

Operational Tracking & Documentation

• Monitor work order status throughout the day and ensure technicians have accurate job details.
• Track technician availability, territory coverage, and schedule changes.
• Maintain accurate dispatch records and prepare operational reports, including productivity, response times, and dispatch activity.

Cross-Functional Coordination

• Collaborate with the Field Service Repair Manager on technician capacity, performance trends, and operational challenges.
• Provide the Service Operations Administrative Assistant with accurate work order status updates to support timely closure and warranty processing.

Qualifications

Education and Experience

• 2–4 years of experience in dispatching, field service coordination, scheduling, or related operational roles preferred.

Necessary Knowledge, Skills, and Abilities

• Strong sense of urgency with a commitment to customer service and responsiveness.
• Excellent organizational, analytical, problem-solving, and decision-making skills.
• Strong oral, written, and interpersonal communication skills.
• Proficiency in dispatch, scheduling, and service management systems.

Benefits offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Paid Training
• Corporate Chaplains Program
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer

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