Dispatch & Reception Coordinator — Restoration Scheduling

Servpro Industries, Inc.; Town of Florida (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Paid time off

Training and development

Vision insurance

Dental insurance

Competitive pay

Career progression

Personal development

Job summary

SERVPRO Team Locandro is seeking a Receptionist - Dispatch Coordinator to join our in-person, full-time team. The role involves handling calls and scheduling restoration teams to locations, with emphasis on organized coordination and strong customer service.

Applicants should have 2+ years in office or customer service roles, be proficient in Microsoft Office, and able to multi-task in a fast-paced environment. Bilingual English/Spanish is preferred.

Qualifications

• 2+ years in customer service or office roles.
• Excellent verbal and written communication skills.
• Proficient with Microsoft programs; able to learn new software.
• Able to multitask effectively and stay detail oriented.
• Dispatch experience is a plus.
• Knowledge of local area is helpful.

Responsibilities

• Handle incoming calls and emails about services and inquiries.
• Dispatch restoration teams to leads/projects in coordination with management.
• Maintain software records and route teams; input client information accurately.
• Perform detailed data entry across multiple systems.
• Collaborate with other departments as needed.

Skills

Customer service

Office admin

Dispatch

Bilingual EN/ES

Multitasking

Education

High school diploma

Tools

Microsoft Excel

Outlook

CRM software

Job description

SERVPRO Team Locandro is seeking a Receptionist - Dispatch Coordinator to join our in-person, full-time team. The role involves handling calls and scheduling restoration teams to locations, with emphasis on organized coordination and strong customer service.

Applicants should have 2+ years in office or customer service roles, be proficient in Microsoft Office, and able to multi-task in a fast-paced environment. Bilingual English/Spanish is preferred.