Receptionist Dispatch Coordinator

Servpro Industries, Inc.; Town of Florida (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Paid time off

Training and development

Vision insurance

Dental insurance

Competitive pay

Career progression

Personal development

Job summary

SERVPRO Team Locandro is seeking a Receptionist - Dispatch Coordinator to join our in-person, full-time team. The role involves handling calls and scheduling restoration teams to locations, with emphasis on organized coordination and strong customer service.

Applicants should have 2+ years in office or customer service roles, be proficient in Microsoft Office, and able to multi-task in a fast-paced environment. Bilingual English/Spanish is preferred.

Qualifications

• 2+ years in customer service or office roles.
• Excellent verbal and written communication skills.
• Proficient with Microsoft programs; able to learn new software.
• Able to multitask effectively and stay detail oriented.
• Dispatch experience is a plus.
• Knowledge of local area is helpful.

Responsibilities

• Handle incoming calls and emails about services and inquiries.
• Dispatch restoration teams to leads/projects in coordination with management.
• Maintain software records and route teams; input client information accurately.
• Perform detailed data entry across multiple systems.
• Collaborate with other departments as needed.

Skills

Customer service

Office admin

Dispatch

Bilingual EN/ES

Multitasking

Education

High school diploma

Tools

Microsoft Excel

Outlook

CRM software

Job description

Receptionist – Dispatcher Job Posting

SERVPRO Team Locandro is hiring a Receptionist - Dispatch Coordinator!

This is an in person, full time position

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance

Benefits

• Competitive compensation
• Benefits
• Paid training
• Career progression
• Personal and professional development
• And more!

As the Dispatch Coordinator you will assist with scheduling a team to the customer’s location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Receive incoming calls and emails about past services, follow ups on current projects, general inquiries about business and other routine communications
• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain software so that appropriate teams are routed accordingly and customer information is input properly
• Perform detailed and accurate data entry in multiple systems.
• Collaborate and assist with other departments, as needed

Position Requirements

• At least 2 years of customer service and/or office-related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft programs (Basic Excel spreadsheets, intermediate Outlook for emails) and ability to learn new software programs
• Ability to effectively multi-task
• Prior dispatch experience helpful
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• High school diploma/GED (preferred)
• Must be knowledgeable in relevant computer applications
• Bilingual (English/Spanish) preferred

Skills/Physical Demands/Competencies

• This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Each SERVPRO® Franchise is Independently Owned and Operated.