Receptionist - Dispatch Coordinator

SERVPRO Team Locandro; Fort Lauderdale (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Competitive compensation

Paid training

Career progression

Personal and professional development

Job summary

SERVPRO Team Locandro in Fort Lauderdale, FL is seeking a Receptionist - Dispatcher for an in-person, full-time role. You will handle incoming calls and emails about past services, dispatch teams, and ensure client data is entered accurately in our systems.

The ideal candidate has at least 2 years in customer service or office work, strong communication, proficiency with Microsoft Office, and the ability to multitask.

Qualifications

• 2+ years of customer service and/or office-related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft programs (Excel basics; Outlook) and ability to learn new software.
• Bilingual English/Spanish preferred.
• Knowledge of local geographic area preferred.
• High school diploma or GED preferred.

Responsibilities

• Receive incoming calls and emails about past services and general inquiries.
• Dispatch and schedule restoration teams to leads and projects with management coordination.
• Review and maintain software to route teams and input customer information.
• Perform detailed data entry in multiple systems.
• Collaborate with other departments as needed.

Skills

Customer service

Office multitasking

Verbal and written communication

Bilingual English/Spanish

Geographic knowledge

Computer proficiency

Education

High school diploma/GED

Tools

Excel basics

Outlook

Microsoft Office

Job description

Receptionist - Dispatcher Job Posting

SERVPRO Team Locandro is hiring a Receptionist - Dispatch Coordinator.

This is an in person, full time position.

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance
• Competitive compensation
• Paid training
• Career progression
• Personal and professional development
• And more!

Key Responsibilities

• Receive incoming calls and emails about past services, follow ups on current projects, general inquiries about business and other routine communications
• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain software so that appropriate teams are routed accordingly and customer information is input properly
• Perform detailed and accurate data entry in multiple systems.
• Collaborate and assist with other departments, as needed

Position Requirements

• At least 2 years of customer service and/or office-related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft programs (Basic Excel spreadsheets, intermediate Outlook for emails) and ability to learn new software programs
• Ability to effectively multi-task
• Prior dispatch experience helpful
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• High school diploma/GED (preferred)
• Must be knowledgeable in relevant computer applications
• Bilingual (English/Spanish) preferred

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.