Receptionist - Dispatch Coordinator

Servprowestonwestdavie; Florida; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Competitive compensation

Benefits

Paid training

Career progression

Personal and professional development

And more!

Job summary

SERVPRO Team Locandro in Florida is seeking a Receptionist - Dispatcher to join our in-person team. You will schedule restoration teams, handle inquiries, and coordinate between customers and management to ensure timely responses.

The ideal candidate has at least 2 years in customer service, excellent communication, and proficiency with Microsoft Office. This role requires multitasking in a fast-paced setting and may involve bilingual abilities.

Qualifications

• At least 2 years of customer service and/or office-related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft programs (Basic Excel spreadsheets, intermediate Outlook) and ability to learn new software.
• Ability to effectively multi-task in a fast-paced environment.
• Prior dispatch experience helpful.

Responsibilities

• Receive incoming calls and emails about past services, follow ups on current projects, general inquiries about business and other routine communications.
• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team.
• Review and maintain software so that appropriate teams are routed accordingly and customer information is input properly.
• Perform detailed and accurate data entry in multiple systems.
• Collaborate and assist with other departments, as needed.

Skills

Customer service

Excellent communication

Multitasking

Dispatch coordination

Education

High school diploma/GED

Tools

Microsoft Excel

Outlook

Microsoft Word

Job description

Receptionist – Dispatcher Job Posting

SERVPRO Team Locandro is hiring a Receptionist - Dispatch Coordinator!

This is an in person, full time position

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance

Benefits

• Competitive compensation
• Benefits
• Paid training
• Career progression
• Personal and professional development
• And more!

As the Dispatch Coordinator you will assist with scheduling a team to the customer’s location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Receive incoming calls and emails about past services, follow ups on current projects, general inquiries about business and other routine communications
• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain software so that appropriate teams are routed accordingly and customer information is input properly
• Perform detailed and accurate data entry in multiple systems.
• Collaborate and assist with other departments, as needed

Position Requirements

• At least 2 years of customer service and/or office-related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft programs (Basic Excel spreadsheets, intermediate Outlook for emails) and ability to learn new software programs
• Ability to effectively multi-task
• Prior dispatch experience helpful
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• High school diploma/GED (preferred)
• Must be knowledgeable in relevant computer applications
• Bilingual (English/Spanish) preferred

Skills/Physical Demands/Competencies

• This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Each SERVPRO® Franchise is Independently Owned and Operated.