Dispatch & Front Desk Coordinator

Servprowestonwestdavie; Florida; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Competitive compensation

Benefits

Paid training

Career progression

Personal and professional development

And more!

Job summary

SERVPRO Team Locandro in Florida is seeking a Receptionist - Dispatcher to join our in-person team. You will schedule restoration teams, handle inquiries, and coordinate between customers and management to ensure timely responses.

The ideal candidate has at least 2 years in customer service, excellent communication, and proficiency with Microsoft Office. This role requires multitasking in a fast-paced setting and may involve bilingual abilities.

Qualifications

• At least 2 years of customer service and/or office-related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft programs (Basic Excel spreadsheets, intermediate Outlook) and ability to learn new software.
• Ability to effectively multi-task in a fast-paced environment.
• Prior dispatch experience helpful.

Responsibilities

• Receive incoming calls and emails about past services, follow ups on current projects, general inquiries about business and other routine communications.
• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team.
• Review and maintain software so that appropriate teams are routed accordingly and customer information is input properly.
• Perform detailed and accurate data entry in multiple systems.
• Collaborate and assist with other departments, as needed.

Skills

Customer service

Excellent communication

Multitasking

Dispatch coordination

Education

High school diploma/GED

Tools

Microsoft Excel

Outlook

Microsoft Word

Job description

SERVPRO Team Locandro in Florida is seeking a Receptionist - Dispatcher to join our in-person team. You will schedule restoration teams, handle inquiries, and coordinate between customers and management to ensure timely responses.

The ideal candidate has at least 2 years in customer service, excellent communication, and proficiency with Microsoft Office. This role requires multitasking in a fast-paced setting and may involve bilingual abilities.