Dispatch Operations Specialist - 24/7 Fleet

CAI Cox Automotive Corp Svcs., LLC; Cherryville (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Bonus/Incentive plans

Healthcare with multiple options

401(k) with company match

Professional development

Parental leave & fertility coverage

Pet insurance

Employee discounts

Job summary

CAI Cox Automotive Corp Svcs., LLC is seeking a Dispatch II to coordinate dispatch operations for service providers across a 24/7/365 environment. You will assess open events, verify authorizations, and assign the nearest qualified provider to perform repairs while keeping customers informed of ETA and any delays.

The role requires a high school diploma or GED and 3 years of dispatching experience, with a preference for advanced degrees or certifications in related disciplines.

Qualifications

• Minimum: High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• A strong knowledge of dispatching and multitasking.
• Preferred: Degree in related discipline or industry experience.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

Skills

Dispatching

Multitasking

Customer service

Education

High school diploma or GED

Advanced degree or certification in related discipline

Job description

CAI Cox Automotive Corp Svcs., LLC is seeking a Dispatch II to coordinate dispatch operations for service providers across a 24/7/365 environment. You will assess open events, verify authorizations, and assign the nearest qualified provider to perform repairs while keeping customers informed of ETA and any delays.

The role requires a high school diploma or GED and 3 years of dispatching experience, with a preference for advanced degrees or certifications in related disciplines.