Dispatch & Operations Manager (Remote/Hybrid)

Cox Automotive; Billings (MT); Hybrid; USD 81,000 - 122,000; Full time

Benefits offered by this job

Flexible vacation and paid holidays

Wellness program

Paid time off and family leave

Job summary

Cox Automotive is seeking an operations leader to manage a dispersed team across the United States, driving dispatch excellence, staff development, and vendor coordination. The role emphasizes data-driven decisions and adherence to process standards.

Ideal candidates will hold a related bachelor's degree with significant leadership experience in a fast-paced environment, with preference for automotive or fleet management background. Remote/hybrid options are available within the US.

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• At least 1 year of experience in a management/leadership role.
• Experience in the automotive industry or fleet management preferred.
• Experience supporting process and operational excellence.
• Excellent relationship building, networking, communication (written and verbal) and interpersonal skills.
• Ability to work in a high performance, fast-paced team environment.
• Ability to adapt to and work effectively within a constantly changing environment.
• Strong problem solving and negotiation skills.

Responsibilities

• Manage all assigned team members.
• Monitor and coach team members in operational excellence, dispatch timeliness, team efficiency, phone metrics and staff utilization.
• Manage alerts that hit the left projector screen and phone board along with other event monitoring software.
• Ensure system processes are being maximized.
• Assist team members in areas of personal development, motivation, and training.
• Perform annual reviews and QIP measurements and reviews.
• Work with Human Resources Staff Members in the recruiting process including conducting interviews and making recommendations for new hires and promotions.
• Collaborate with Human Resources and other management staff members in areas of wages, hour requirements and employee issues.
• Provide information and enforcement as needed in areas of company policies and procedures.
• Interact when necessary with a customer or vendor in making decisions to ensure the proper handling of an event.
• Other duties and projects as assigned.

Skills

Leadership

Team management

Communication

Problem solving

Negotiation

Adaptability

Education

Bachelor's degree in related discipline

Job description

Cox Automotive is seeking an operations leader to manage a dispersed team across the United States, driving dispatch excellence, staff development, and vendor coordination. The role emphasizes data-driven decisions and adherence to process standards.

Ideal candidates will hold a related bachelor's degree with significant leadership experience in a fast-paced environment, with preference for automotive or fleet management background. Remote/hybrid options are available within the US.