Remote Dispatch & Team Operations Leader

Cox Enterprises; Charleston (SC); Hybrid; USD 81,000 - 122,000; Full time

Benefits offered by this job

Paid holidays

Wellness days

Paid time off

Bereavement leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Fleet, part of Cox Enterprises, is transforming fleet management with digital-first solutions and a data-driven marketplace of service providers. This remote/hybrid leadership role oversees a team delivering operational excellence in dispatch, analytics, and supplier coordination.

The ideal candidate has a Bachelor’s degree plus substantial leadership experience within automotive or fleet management, strong communication skills, and a proven ability to adapt in a fast-paced environment.

Qualifications

• Bachelor's degree in a related discipline with 6 years' experience in a related field.
• Minimum 1 year in a management/leadership role.
• Experience in the automotive industry or fleet management preferred.
• Strong relationship building, networking, communication (written and verbal) and interpersonal skills.
• Ability to work in a high performance, fast-paced team environment.
• Ability to adapt to and work effectively within a constantly changing environment.
• Strong problem solving and negotiation skills.

Responsibilities

• Manage all assigned team members.
• Monitor and coach team members in areas of operational excellence, dispatch timeliness, team efficiency, phone metrics and staff utilization.
• Manage alerts that hit the left projector screen and phone board along with other event monitoring software.
• Ensure system processes are being maximized.
• Assist team members in areas of personal development, motivation, and training.
• Perform annual reviews and QIP measurements and reviews.
• Work with Human Resources Staff Members in the recruiting process including conducting interviews and making recommendations for new hires and promotions.
• Collaborate with Human Resources and other management staff members in areas of wages, hour requirements and employee issues.
• Provide information and enforcement as needed in areas of company policies and procedures.
• Interact when necessary with a customer or vendor in making decisions to ensure the proper handling of an event.
• Other duties and projects as assigned.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Negotiation

Education

Bachelor's degree in a related discipline

Job description

Cox Fleet, part of Cox Enterprises, is transforming fleet management with digital-first solutions and a data-driven marketplace of service providers. This remote/hybrid leadership role oversees a team delivering operational excellence in dispatch, analytics, and supplier coordination.

The ideal candidate has a Bachelor’s degree plus substantial leadership experience within automotive or fleet management, strong communication skills, and a proven ability to adapt in a fast-paced environment.