Remote Dispatch Operations Manager

Cox Enterprises; Seattle (WA); Remote; USD 81,000 - 122,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Wellness time off

Bereavement leave

Volunteer time off

Jury duty leave

Military leave

Parental leave

Job summary

Cox Enterprises is seeking a seasoned leader to manage a high-performing team in a remote/hybrid setting across the United States. The role emphasizes coaching, process optimization, and strong stakeholder engagement within a fast-paced environment.

You will oversee recruitment collaboration, annual reviews, and development plans while aligning with HR on compensation, policies, and personnel changes. A track record in fleet management or automotive sectors is preferred.

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years' experience in a related field.

Responsibilities

• Manage all assigned team members.
• Monitor and coach team members in areas of operational excellence, dispatch timeliness, team efficiency, phone metrics and staff utilization.
• Manage alerts that hit the left projector screen and phone board along with other event monitoring software.
• Ensure system processes are being maximized.
• Assist team members in areas of personal development, motivation, and training.
• Perform annual reviews and QIP measurements and reviews.
• Work with Human Resources Staff Members in the recruiting process including conducting interviews and making recommendations for new hires and promotions.
• Collaborate with Human Resources and other management staff members in areas of wages, hour requirements and employee issues.
• Provide information and enforcement as needed in areas of company policies and procedures.
• Interact when necessary with a customer or vendor in making decisions to ensure the proper handling of an event.
• Other duties and projects as assigned.

Skills

Leadership

Relationship building

Communication

Interpersonal skills

Problem solving

Negotiation

Adaptability

Education

Bachelor's degree in related discipline

Master's degree in related field

PhD in related field

Job description

Cox Enterprises is seeking a seasoned leader to manage a high-performing team in a remote/hybrid setting across the United States. The role emphasizes coaching, process optimization, and strong stakeholder engagement within a fast-paced environment.

You will oversee recruitment collaboration, annual reviews, and development plans while aligning with HR on compensation, policies, and personnel changes. A track record in fleet management or automotive sectors is preferred.