Dispatch & Operations Coordinator - Waste Services

Waste Resource Management, Inc.; Houston (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits package

Career growth and training programs

Paid time off and holidays

Company-paid life and disability保险

Job summary

Waste Resource Management, Inc. seeks a Dispatcher to schedule and coordinate drivers, equipment, and service routes from the Houston area.

You will act as the primary point of contact for customers, process work orders, and ensure timely service delivery while maintaining accurate records. You will use routing and accounting software, handle a high volume of calls, and support daily operations with invoicing and data reporting.

Qualifications

• High school diploma or equivalent required.
• 1–2 years experience dispatching or coordinating service calls.
• Proficiency with Excel and Word; bilingual English/Spanish preferred.
• Experience using routing software and basic accounting invoicing is a plus.

Responsibilities

• Schedule and dispatch drivers and service vehicles to meet customer requests.
• Relay work orders and updates to drivers, supervisors, and field staff.
• Prepare routes and work orders in routing software daily.
• Coordinate with customers to address questions and service requests.
• Maintain accurate records of requests, services, and invoices.
• Handle high volume of calls and schedule COD deliveries as needed.
• Review customer accounts and assist with basic accounting tasks.
• Support operations with data entry and reporting needs.

Skills

Routing software

Customer service

Communication

Multitasking

Team coordination

Problem solving

Office software

Education

High school diploma or equivalent

Tools

Routing software

Accounting software

Microsoft Excel/Word

Job description

Waste Resource Management, Inc. seeks a Dispatcher to schedule and coordinate drivers, equipment, and service routes from the Houston area.

You will act as the primary point of contact for customers, process work orders, and ensure timely service delivery while maintaining accurate records. You will use routing and accounting software, handle a high volume of calls, and support daily operations with invoicing and data reporting.