Dispatch & Route Coordinator — Fast-Paced Operations

Coastal Waste & Recycling; Town of Florida (NY); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401(k) match

PTO & holidays

Employee referrals

Career growth

Team environment

Impact on daily ops

Job summary

Coastal Waste & Recycling is seeking a Dispatcher to coordinate routes, communicate with field teams, and support safe, efficient service. You will monitor daily activity, respond to changing priorities, and work with Operations to keep services on schedule.

The role emphasizes strong communication, problem-solving, and customer service in a fast-paced environment, with opportunities for growth and cross-department collaboration.

Qualifications

• Strong communication and organizational skills.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Excellent problem-solving and multitasking abilities.
• Strong customer service mindset with the ability to collaborate across departments.
• Experience using dispatch software, GPS systems, or transportation technology is a plus.
• Proficiency with Microsoft Office applications.
• Bilingual English/Spanish or English/Creole preferred.

Responsibilities

• Coordinate daily routes and communicate with Drivers and Operations throughout the day.
• Monitor route progress and adjust schedules as operational needs change.
• Partner with Operations, Customer Experience, and Maintenance to resolve service issues and support efficient operations.
• Communicate route changes, delays, customer requests, and updates to field teams.
• Monitor vehicle locations and operational activity using dispatch systems.
• Maintain accurate dispatch records and documentation.
• Respond quickly to changing priorities while balancing safety, customer service, and efficiency.
• Build positive working relationships with Drivers, supervisors, and cross-functional teams.

Skills

Strong communication

Organizational skills

Calm under pressure

Problem-solving

Customer service mindset

Team collaboration

Tools

Dispatch software

GPS systems

Microsoft Office

Job description

Coastal Waste & Recycling is seeking a Dispatcher to coordinate routes, communicate with field teams, and support safe, efficient service. You will monitor daily activity, respond to changing priorities, and work with Operations to keep services on schedule.

The role emphasizes strong communication, problem-solving, and customer service in a fast-paced environment, with opportunities for growth and cross-department collaboration.