Dispatch & Route Coordinator

Waste Pro USA Inc.; Doraville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Waste Pro USA Inc. in Doraville, Georgia, seeks a Dispatch/Dispatcher to coordinate driver communications, respond to service orders, schedule routes and resolve routing issues.

You will enter data, monitor tickets, and keep teams informed to ensure timely service. Responsibilities include assigning routes, balancing loads, communicating with customers and staff, maintaining records in systems such as Tower and Trackese, and supporting maintenance tasks as needed.

Qualifications

• High school diploma or GED required with at least 6 months of related work experience.
• Experience in the waste or logistics sector is a plus.

Responsibilities

• Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.
• Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Effectively communicate with both drivers and customers to ensure customer satisfaction.
• Answer incoming calls from Customer Service and provide requested route information and/or follow up. Work directly with Customer Service Manager, Operations Manager and the Driver to ensure prompt follow through of all issues. Distribute county requests to route supervisors.
• Communicates with maintenance shop personnel and serves as an emergency point of contact to drivers.
• Review route paperwork, enter customer information to database, and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes to appropriate departments.
• Maintains all data in appropriate systems including Tower and Trackese; enter new drivers, trucks and route data information in Tower; enter "Crew Out" into Tower and provide to Supervisors.
• Print, review and make data entry corrections to productivity reports for route supervisors daily.
• Distribute and maintain driver phones/radios — including completion of software updates, and charging phones every evening.
• Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory.

Skills

Customer service

Telephone

2-way radio

Problem solving

Data entry

Teamwork

Work under pressure

Education

High school diploma or GED

6 months related work experience

Tools

MS Office

Typing

Job description

Waste Pro USA Inc. in Doraville, Georgia, seeks a Dispatch/Dispatcher to coordinate driver communications, respond to service orders, schedule routes and resolve routing issues.

You will enter data, monitor tickets, and keep teams informed to ensure timely service. Responsibilities include assigning routes, balancing loads, communicating with customers and staff, maintaining records in systems such as Tower and Trackese, and supporting maintenance tasks as needed.