Dispatch Lead: Fast-Paced Customer Service & Logistics

Smyrna Ready Mix, LLC; Baytown (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits: low-cost medical,

401k with $100 weekly match

Job summary

SRM Concrete in the United States seeks a proactive Central Dispatch professional to connect customers, drivers, and plants and ensure accurate deliveries. You will thrive on multitasking, problem solving, and delivering exceptional service in a fast-paced office setting.

As a dispatcher, you will lead by example, coordinate with multiple teams, and drive operational efficiency while upholding safety and quality standards. This role emphasizes teamwork, communication, and continuous improvement.

Qualifications

• Experience delivering high-level customer service in a fast-paced environment.
• Proven ability to multitask and manage multiple priorities with urgency and care.
• Strong communication and interpersonal skills; builds trust with customers and teammates.
• Leadership experience and a collaborative, team-first mindset.

Responsibilities

• Answer incoming calls and communications, ensure customer needs are met with urgency and care.
• Coordinate with plant managers, drivers, and sales teams to guarantee timely deliveries.
• Set the standard for professionalism and service excellence within the Central Dispatch team.
• Monitor performance metrics and help implement improvements for smoother operations.
• Resolve customer inquiries and issues, turning problems into opportunities to exceed expectations.
• Build strong relationships with customers, suppliers, and SRM team members for seamless communication.
• Uphold safety regulations and company policies, ensuring a safe work environment.
• Participate in meetings and contribute to process improvements.

Skills

Multitasking

Customer service

Communication

Leadership

MS Office

Dispatch software

Team collaboration

Problem solving

Tools

Dispatch software

Microsoft Office

Job description

SRM Concrete in the United States seeks a proactive Central Dispatch professional to connect customers, drivers, and plants and ensure accurate deliveries. You will thrive on multitasking, problem solving, and delivering exceptional service in a fast-paced office setting.

As a dispatcher, you will lead by example, coordinate with multiple teams, and drive operational efficiency while upholding safety and quality standards. This role emphasizes teamwork, communication, and continuous improvement.