Central Dispatch Lead - Fast-Paced Customer Logistics

Smyrna Ready Mix, LLC; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Growth & Advancement

Impact

Competitive Pay

Exceptional Benefits

Team Culture

Job summary

SRM Concrete is seeking a results-driven Central Dispatch professional in Richmond, VA to connect customers, drivers, and plants and ensure timely, accurate deliveries. You will leverage multitasking, strong communication, and teamwork to maintain service quality in a fast-paced environment.

Your role focuses on coordinating orders, monitoring performance, resolving issues, and promoting safety and continuous improvement across the dispatch team.

Qualifications

• Experience in dispatch, logistics or customer service is helpful, but a positive attitude and eagerness to learn are most important.
• Strong multitasking and prioritization skills in a fast-paced environment.
• Excellent communication and teamwork abilities to support customers and drivers.

Responsibilities

• Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer’s needs are met with urgency and care.
• Master multitasking: Juggle multiple orders, schedules, and priorities—coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
• Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
• Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
• Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
• Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
• Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Skills

Multitasking

Customer service

Communication

Leadership

Office software

Dispatch software

Tools

Dispatch software

Microsoft Office

Job description

SRM Concrete is seeking a results-driven Central Dispatch professional in Richmond, VA to connect customers, drivers, and plants and ensure timely, accurate deliveries. You will leverage multitasking, strong communication, and teamwork to maintain service quality in a fast-paced environment.

Your role focuses on coordinating orders, monitoring performance, resolving issues, and promoting safety and continuous improvement across the dispatch team.