Dispatch Solutions Lead - Customer-Driven Logistics

Smyrna Ready Mix, LLC; Lewisville (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Growth & Advancement

Impact on customers and company

Competitive Pay

Exceptional Benefits

Team Culture

Job summary

SRM Concrete is seeking a Central Dispatch professional to connect customers, drivers, and plants for reliable concrete deliveries. You will manage high-volume communications, schedule orders, and lead by example in a fast-paced office environment.

Ideal candidates will multitask across multiple orders, interact with plant managers and sales teams, and uphold safety and quality standards while driving continuous improvement and exceptional service.

Qualifications

• Proven ability to multitask and thrive in a fast-paced, customer-focused environment.
• Passion for delivering outstanding customer service in every interaction.
• Strong communication and interpersonal skills; you build trust with customers and teammates alike.
• Leadership experience and a collaborative, team-first mindset.
• Quick to learn new systems and technology; proficiency with Microsoft Office and dispatch/logistics software is a plus.
• Analytical thinker who embraces challenges and seeks continuous improvement.
• Commitment to safety, quality, and operational excellence.
• Experience in dispatch, logistics, or customer service is helpful, but a positive attitude and eagerness to learn are most important.

Responsibilities

• Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer’s needs are met with urgency and care.
• Master multitasking: Juggle multiple orders, schedules, and priorities—coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
• Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
• Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
• Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
• Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
• Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Skills

Multitasking

Customer service

Communication

Leadership

Teamwork

MS Office

Tools

Dispatch software

MS Office

Job description

SRM Concrete is seeking a Central Dispatch professional to connect customers, drivers, and plants for reliable concrete deliveries. You will manage high-volume communications, schedule orders, and lead by example in a fast-paced office environment.

Ideal candidates will multitask across multiple orders, interact with plant managers and sales teams, and uphold safety and quality standards while driving continuous improvement and exceptional service.