Dispatch Lead: Fast-Paced Concrete Delivery & Service

SRM Concrete; Knoxville (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Growth & Advancement

Impact

Competitive Pay

Exceptional Benefits

401k with $100 weekly match

Team Culture

Job summary

SRM Concrete in Knoxville is seeking a results-driven Central Dispatch professional to connect customers, drivers, and plants and ensure timely concrete deliveries.

You will multitask across orders and schedules, uphold safety, and drive process improvements while delivering exceptional service in a fast-paced office environment.

Join a values-driven team at SRM with opportunities for growth, comprehensive benefits, and a culture that emphasizes safety, integrity, and customer satisfaction.

Responsibilities

• Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer’s needs are met with urgency and care.
• Master multitasking: Juggle multiple orders, schedules, and priorities—coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
• Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
• Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
• Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
• Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
• Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Job description

SRM Concrete in Knoxville is seeking a results-driven Central Dispatch professional to connect customers, drivers, and plants and ensure timely concrete deliveries.

You will multitask across orders and schedules, uphold safety, and drive process improvements while delivering exceptional service in a fast-paced office environment.

Join a values-driven team at SRM with opportunities for growth, comprehensive benefits, and a culture that emphasizes safety, integrity, and customer satisfaction.