Central Dispatch Lead – Fast-Paced Concrete Deliveries

SRM Concrete; Florence (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Exceptional benefits: low-cost medical

Growth & advancement opportunities

Job summary

SRM Concrete is seeking a proactive Central Dispatch leader to coordinate calls, orders, and deliveries across plants, drivers, and sales teams. You will drive service excellence, manage competing priorities, and uphold SRM’s safety standards in a high-volume office.

You will lead with clear communication, coach teammates, and contribute to process improvements while supporting reliable, on-time concrete deliveries for customers across the region.

Qualifications

• Proven ability to multitask in a fast-paced, customer-focused environment.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills; you build trust with customers and teammates alike.
• Leadership experience and a collaborative, team-first mindset.
• Quick to learn new systems and technology; proficiency with Microsoft Office and dispatch/logistics software is a plus.
• Analytical thinker who embraces challenges and seeks continuous improvement.
• Commitment to safety, quality, and operational excellence.
• Experience in dispatch, logistics, or customer service is helpful, but a positive attitude and eagerness to learn are most important.
• Willingness to undergo SRM’s pre-employment screenings.
• Ability to work in a high-volume office setting with frequent communication across multiple locations.

Responsibilities

• Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer’s needs are met with urgency and care.
• Master multitasking: Juggle multiple orders, schedules, and priorities—coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
• Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
• Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
• Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
• Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
• Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Job description

SRM Concrete is seeking a proactive Central Dispatch leader to coordinate calls, orders, and deliveries across plants, drivers, and sales teams. You will drive service excellence, manage competing priorities, and uphold SRM’s safety standards in a high-volume office.

You will lead with clear communication, coach teammates, and contribute to process improvements while supporting reliable, on-time concrete deliveries for customers across the region.