Dispatch Lead - Fast-Paced, Customer-Focused

Smyrna Ready Mix LLC; Spring (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Growth & Advancement

Impact

Competitive Pay

Exceptional Benefits

Team Culture

Job summary

SRM Concrete (Smyrna Ready Mix) in Spring, TX seeks a Central Dispatch Leader to connect customers, drivers, and plants, ensuring timely and accurate concrete deliveries. You’ll master multitasking, lead by example, and drive efficiency while maintaining safety and service excellence.

Join a team that values collaboration, problem-solving, and continuous improvement, delivering outstanding customer experiences and supporting company growth in a dynamicReady Mix operation.

Qualifications

• Proactive multitasking in a fast-paced environment with customer focus.
• Strong communication and interpersonal skills with customers and teammates.
• Willingness to learn and adapt in dispatch/logistics workflows.
• Ability to lead by example and contribute to team performance.
• Safety-conscious with reliable attention to process discipline.
• Experience in dispatch, logistics, or customer service is helpful.

Responsibilities

• Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer’s needs are met with urgency and care.
• Master multitasking: Juggle multiple orders, schedules, and priorities—coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
• Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
• Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
• Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
• Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
• Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Skills

Multitasking

Customer service

Communication

Leadership

MS Office

Dispatch software

Problem solving

Team collaboration

Safety compliance

Attention to detail

Tools

Microsoft Office

Dispatch software

Job description

SRM Concrete (Smyrna Ready Mix) in Spring, TX seeks a Central Dispatch Leader to connect customers, drivers, and plants, ensuring timely and accurate concrete deliveries. You’ll master multitasking, lead by example, and drive efficiency while maintaining safety and service excellence.

Join a team that values collaboration, problem-solving, and continuous improvement, delivering outstanding customer experiences and supporting company growth in a dynamicReady Mix operation.