Central Dispatch Lead – Fast-Paced Customer Service

Smyrna Ready Mix, LLC; Roseland (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Growth & Advancement

Impact

Competitive Pay

Exceptional Benefits

Team Culture

Job summary

SRM Concrete is seeking a proactive Central Dispatch professional to connect customers, drivers, and plants, ensuring timely concrete deliveries and exceptional service. You’ll thrive in a fast-paced, high-volume office, communicating across locations and teams.

Join SRM Concrete to contribute to safety, quality, and operational excellence while growing your career within a values-driven, family-owned company that supports its people and communities.

Qualifications

• Strong multitasking and prioritization abilities.
• Excellent communication and interpersonal skills.
• Customer-service oriented mindset with a proactive approach.
• Leadership experience or potential within a team setting.

Responsibilities

• Answer incoming calls and communications to resolve customer needs with urgency and care.
• Coordinate with plant managers, drivers, and sales teams to ensure timely deliveries.
• Set professional standards and encourage teamwork within Central Dispatch.
• Monitor performance metrics and help implement process improvements.
• Handle customer inquiries and issues, turning problems into positive outcomes.
• Foster collaboration with customers, suppliers, and SRM teammates.

Job description

SRM Concrete is seeking a proactive Central Dispatch professional to connect customers, drivers, and plants, ensuring timely concrete deliveries and exceptional service. You’ll thrive in a fast-paced, high-volume office, communicating across locations and teams.

Join SRM Concrete to contribute to safety, quality, and operational excellence while growing your career within a values-driven, family-owned company that supports its people and communities.